Cox Automotive Hiring for IT Incident Specialist at Milton, ON Full Time

Division: Cox Automotive

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 2110400

The IT incident Specialist is responsible for supporting the corporate incident management services. The candidate will respond to critical incidents, support incident investigation and reporting. These requirements fulfill critical business needs and directly impact our customers. We are looking for a motivated individual with zest for learning and passion for technology to be part of our IT Operation team.

The key responsibilities to be fulfilled by the successful candidate:

Document and report incident occurrence in real time to executives,

Investigate each and every incidents, P1, P2, P3, P4,

Ensure SNOW data reflects an accurate description of Cox Automotive Canada (CAC)s incidents,

when appropriate, apply corrections with the help of Enterprise Operation Center (EOC).

Lead most incident root cause analysis (RCA) meetings, internal & external reports,

Interface with legal and lender teams regarding external report,

Influence team to actively participate and contribute,

Document incident resolution, follow up on incident resolution actions, and escalate when appropriate.

Be continually intimately aware of current incident/business KPIs, identify discrepancies when anomalies are reported in dashboards

Qualifications:
Minimum of five (5) years of experience in information technology or software engineering,

knowledge of web-based applications architecture, Network protocol and policies, AWS Cloud framework, (an asset),

Cyber security experience, hold a certification in a field related to security (CCNA Cyber Ops, CompTIA Security +, SSCP or equivalent), (a strong asset),

Proficiency with Microsoft Office applications (i.e., Word, Excel, MS teams, PowerPoint, SharePoint, OneDrive),

Bachelors degree in computer science or equivalent experience,

Problem resolution and critical thinking,

Positive attitude, team spirit and soft skills (composed and appears calm under pressure),

Passion for learning,

Excellent English communication skills.

Who We Are

About Cox Automotive

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.