Coventry Building Society Hiring for IT Service Desk Analyst – Part Time (17.5 Hrs) at Coventry Full Time

About The Role

Part time, 17.5 hours per week, Mon – Fri, 08:30 – 12:00.

#BetheChange

Coventry Building Society has grown into the second largest building society in the UK. Despite being a national Society, it keeps its local values and loyalty, and its caring family ethos.

The best way to judge a company is based on what the people who work there say and our recent employee survey has resulted in us being named as one of the UK’s Best Workplaces for Wellbeing by Great Place to Work.
 
We offer not only fulfilling jobs and exciting career opportunities but a place where everyone can be long and feel proud to work. What makes us such a rich and progressive place to work is the huge variety of people that make up our workforce.

And of course, we don’t pretend that what you do for us is all there is to you. We want you to bring your whole self to work – parent, carer, artist, triathlete, introvert… whatever it is that makes you YOU. We offer the balance to make sure you have plenty of time to do the things you need or want to do alongside work, because we know that’s how you are able to be your best.
 
What You’ll Be Doing

We are looking for a self-motivated and IT passionate Service Desk Analyst to join our IT Service Desk team. This role will require you to provide an excellent level of IT customer support for over 2,000 business users, and by extension, ensure that Society systems are available for members.
 
As a part of this role, you will need to provide excellent first-line incident management, request fulfilment and problem management for all the Society’s IT systems, all while ensuring compliance with the Society’s IT and Security Policies and minimizing the impact of IT incidents on the business.
 
You will also be responsible for ensuring the major incident management process is followed for high-priority incidents, assisting in providing high-quality reporting to other IT department and the management of the knowledge base for the Service Desk, ensuring there is communication across the IT departments and that knowledge articles are effective and relevant.

About You

You’ll be a driven and motivated individual with a passion for IT. You’ll have previous experience in a customer service role and you can work as a part of a diverse team or as an individual when required.
 
You’ll be capable of providing clear technical advice to colleagues and can work with a variety of exciting and challenging calls.
 
And You Will Have
 

• A highly developed sense of excellent customer service
• Strong written and verbal communication skills
• Analytical and logical problem-solving skills
• An understanding of Data Protection Act and Information security standards
• Experience in Microsoft-based environments

The role is internally known as Senior Technical Support Analyst – IT Service.
 
About The Company

IT at the Coventry is changing; we are currently undertaking an exciting transformation project that will shape the future of the organisation. As we progress on our journey we are seeking talented individuals who are passionate about delivering an outstanding experience for both members and colleagues in an environment where you will have the opportunity to be part of the future success of the organisation and work in an environment where personal and professional development is taken seriously.

Contact Name: CBS Admin
Reference:
TJ/8922/5954 (Parent )
Job ID:
3170543