Costco AU Hiring for Hearing Aid Receptionist Job at Lidcombe Full Time

Job Duties/Essential Functions

• Answers incoming calls for Hearing Centre
• Assists members, answers questions and resolves problems regarding merchandise or services
• Schedules member appointments and answers questions about services
• Completes and sends order paperwork and ear moulds to manufacturer
• Assists in maintaining a computerized file for each member by scanning all member documents into system
• Enters and updates member PHI and ensures accurate data entry
• Maintains proper departmental and safety procedures and standards
• Calls members to follow up on orders
• Performs off-site marketing according to Hearing Centre Manager’s plan, assists with marketing projects assigned
• Counts register at sign on and shift end to maintain accurate register funds
• Ensures register cleanliness
• Receives accurate payment for merchandise; makes change; processes Hi-Caps transactions, credit and debit charges according to proper departmental procedures for paperwork and the performance of duties
• Completes and sends order/repair paperwork to vendors
• Exercises discretion and confidentiality with all patient information
• Follows proper Hearing Aid Centre and general safety and security procedures and standards
• Assists in other departments of the warehouse as necessary
• Provides prompt and courteous customer service to members, employees, and suppliers
• Completes minor repairs and troubleshooting tasks for members on hearing aids and accessories
• Cleans, repairs, and prepares hearing aids and accessories for delivery as required
• Cleans and sanitises hearing aids, equipment and work surfaces per department procedures and standards
• Manages inventory for department, orders hearing aids and related supplies and verifies daily receiving/shipping summary
• Completes returns and subsequent paperwork
• Works with Office Management software to maintain status of all member hearing aids and records.

Non-Essential Functions and Tasks:

• Assists with front end duties as necessary.
• Assists in other departments of the warehouse as necessary.