Corporate Traveller Hiring for Corporate Assist Customer Care Agent – Remote, Canada at Remote Full Time

Corporate Assist Customer Care Agent – Remote, Canada

Do you have extensive travel experience in either a retail or corporate setting?

Are you looking for a new challenge?

We are seeking exceptional customer service consultants to join our dynamic team. You will be responsible for providing round-the-clock personal support for our Leisure and Corporate Clients anywhere in the world. Key responsibilities are amending flight, accommodation and car hire for travellers originating in Australia, New Zealand and Canada via phone, emails and chat. Flexibility is a must, you will be required to work a rotating schedule, 365 days a year – hours of operation are from 0700-2200 seven days a week.

About Flight Centre Travel Group

Flight Centre Travel Group is one of the world’s largest travel agency groups; it has company-owned operations in 23 countries and a corporate travel management network that spans more than 90 countries. It employs more than 9.000 people globally across various businesses within the group.

What You’ll Need

Minimum 2 years experience in travel sales

Advanced knowledge of Sabre/Amadeus required

Advanced knowledge in calculating additional collection

Experience in managing customer disputes in a professional manner

The ability to work across multiple systems simultaneously

Proven ability to meet Key Performance Indicator targets

Dispute resolution experience

Ticketing Knowledge

All About You

Excellent communication skills

High attention to detail

Displays a high degree of integrity and patience

High degree of problem-solving skills

Takes ownership of success and failures

The ability to take on feedback and make adjustments for personal and professional growth

Benefits Include:
Generous remuneration structure

Travel perks/discounts.

Health & Wellness Programs and Employee Financial Wellness Services

Generous paid-time off policy

National/International Award Nights and Conferences

Diversity & Inclusion initiatives

Benefits including vision, medical, and dental

Employee Assistance Program

RRSP with matching

Employee Share Plan

Global career opportunities in a network of brands and businesses

Ongoing training and professional development

Fun and flexible work environment

Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.

Employee giving program

Annual Charity Trip

Office Environmental Program

1 Volunteer Day per Calendar Year

#LI-REMOTE

Location – Remote, Canada

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.

Travel is booming once again, and our roles are being filled quicker than a nonstop from London to New York. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected]