Corporate Traveler (US) Hiring for Onboarding Success Manager – Remote, USA Job at Remote Full Time

Onboarding Success Manager – Remote, USA

Who we are:

It all started with one double decker bus in 1973 – and over four decades Flight Centre Travel Group (FCTG) has grown to be one of the world’s largest travel retailers and corporate travel managers. Headquartered in Brisbane, Australia, FCTG has company-owned leisure and corporate travel businesses in 23 countries.

About The Opportunity

We are looking for a motivated and driven Onboarding Success Manager to join our growing team. As an Onboarding Success Managers (OSM), you will be accountable for the successful onboarding of new Corporate Traveler (CT) clients. The Onboarding team is less than a year old and has been focused on revamping our client onboarding journey to provide a seamless and consistent experience for every client regardless of size. The OSMs are instrumental in setting our clients up for success and ensuring that not only do they have a successful launch but that we are gaining high program adoption from the beginning. You will be the face & voice of CT for this critical first impression of our service offering. Our client’s success will be your success!

Responsibilities

• Consult with clients to determine the best onboarding process fit
• Build cross departmental relationships with key client stakeholders to strengthen our partnership and ensure client retention.
• Create and facilitate customized trainings to drive excitement, knowledge, & adoption
• Continuously gather customer feedback during initial six months to ensure client goals are met
• Manage client expectations while simultaneously acting as their advocate
• Be the solutions expert and key resource for our clients
• Continued innovation of the Onboarding process to be as client centric as possible
• Effective communication & collaboration with Sales to ensure proper documentation and understanding of each customers’ sales process, key features, and pain points
• Ensure client details are fully communicated to internal Operational teams throughout the onboarding process
• Seamless handover from OSM to long term Customer Success support

Experience & Qualifications

• Minimum of 2 years’ previous experience in Customer Success and or Implementations/Onboarding role
• Experience in managing a portfolio of clients.
• Travel Industry experience is considered an asset.
• Exceptional communication and active listening skills
• Go getter personality with a positive outlook
• Motivated by meeting and exceeding goals
• Strong prioritization, time management and organizational skills
• Comfortable working in a fast paced, high volume environment
• Strong technical skills and comfort learning new software

Work Perks

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm. Including career development opportunities, incentives and discounted travel to health and wellness initiatives, and an employee giving program we’ve got you covered!

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid-time off policy
• National/International Award Nights and Conferences
• Diversity & Inclusion initiatives
• Benefits including vision, medical, and dental
• Employee Assistance Program
• 401k program with partial match
• Employee Share Plan
• Global career opportunities in a network of brands and businesses
• Ongoing training and professional development
• Fun and flexible work environment
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
• Employee giving program
• Annual Charity Trip
• Office Environmental Program
• 1 Volunteer Day per Calendar Year

#LI-REMOTE
Location – Remote, USA

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.

FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact [email protected] if you need any assistance.