Cornwall Partnership NHS Foundation Trust Hiring for Workforce Assistant at St. Austell Full Time

Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care

We will deliver safe, high quality, consistent and personalised care based on best practice. We are working to be a responsive organisation that listens and learns.

Great Organisation

We work to be a green organisation, and our sustainability plan will deliver NHS net zero targets. We will support quality care, research and innovation. All our work will be underpinned by clear and transparent principles and systems.

Great People

We will work together with our staff to create an organisation that supports our collective health and wellbeing. We will attract, retain and develop great people, and embed a caring, open, inclusive and restorative just culture that supports us to deliver quality care.

Great Partner

With our partners we will deliver health care that improves people’s quality of life, prevents ill health and reduces inequalities. We will spend our money wisely to achieve high quality outcomes that matter to local people.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.

Job overview

Exciting opportunity to join a committed, friendly team, part of the HR & OD Directorate, that is integral to the smooth running of the Organisation.

We are looking for someone to join us within Workforce Information, a busy service providing support for staff, managers and payroll through processing contractual paperwork, providing workforce reporting and smartcard services.

We manage and maintain the Electronic Staff Record (ESR) for the Organisation. Smartcard services are managed via Care Identity Service (CIS), a national system we use to create accounts, confirm ID checks and issue manage cards.

We are looking for an enthusiastic and hardworking administration assistant to perform basic systems administration and offer advice and support to our employees and managers. You will be a team player, positively promoting co-operation and contributing to ongoing service improvements, system/functionality rollouts and pays attention to detail and can solve problems to assist users in accessing and using Electronic Staff Records (ESR). Someone who has good written and verbal communication skills, polite telephone manner.

Full training on our systems will be provided to the successful candidate.

Successful candidate needs a basic to intermediate knowledge of I.T. applications such as spreadsheets, word processing, email etc.

It’s important that they have the ability to deal sensitively with confidential information and have a good understanding of the Data Protection Act.

If you would like to work in a customer friendly, quality focussed service, within a collaborative and supportive team, this may be the job for you.

For more information about role and responsibilities, please contact:

Paul Tyler – [email protected] 07990568141

Steve Hacker – [email protected] 01726873203

Main duties of the job

The postholder will support the Workforce Transformation & Data Team and their associated projects with a high quality administration service. To provide a professional service as a first point of contact for customers.

To be an effective team member providing the team with effective and efficient administration support.

To assist the department in maintaining the effective and efficient delivery of services.

Working for our organisation

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Just over 532,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.

Person specification

Education / Qualifications and Relevant Experience

Essential criteria

Level 2 qualification in administration or equivalent level of experience

Good basic education in maths and English

Computer literate to ECDL standard or equivalent

Previous experience working in a busy office environment

Skills

Essential criteria

Excellent customer service skills

Good keyboard skills with high levels of accuracy for data entry

Demonstrable ability to work well in Microsoft Word, Excel and Powerpoint

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:

Career conversations and individual development plans for succession planning and talent management

Protected CPD time for registered staff

Access to a dedicated central development fund supporting CPD for all staff

Leadership and Management development programmes

Coaching and mentoring opportunities

A full clinical induction programme for operational skills

Access to a care certificate programme for our band 1-4 clinical staff

A bespoke and robust preceptorship programme to support newly qualified staff

Individual professional development programmes

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:

Suite of health and wellbeing initiatives to support our colleagues physical and mental health

Free access to individual HARP portfolios to support revalidation for nursing staff

Free DBS checks where required

Discounts available from retailers, UK hotels and main attractions

NHS Pension Scheme

Salary sacrifice car scheme

Cycle to work scheme

The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.

We are committed to diversity and equality of employment including the employment of current and former service users.

If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.

Any general recruitment queries, please contact our recruitment team on 01208 834644

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