Cornerstone OnDemand Hiring for Regional Director, Account Management at Australia Full Time

The Director, Account Management, is responsible for fostering the overall relationship between Cornerstone and our regional client base. Leading a team of account managers you will maintain a strong relationship with our clients, the Director ensures high levels of client satisfaction and leverages their deep understanding of our client’s business needs to ensure they are receiving the most value from our technology – identifying new areas and applications for our technology and services. The Director, Account Management will drive adoption, ensure healthy usage levels, identify growth opportunities, and demonstrate sustainable value from the customer’s Cornerstone solution that leads to renewals and continuing relations.

The successful candidate will work closely with the Sales leadership, Customer Excellence, and Customer Engagement teams as well as Customer Support to ensure the successful delivery of solutions and will be the key business contact for the client.

Key skills for this position include excellent discovery, sales, communication, and account management skills.

In this role, you will…

• Lead, coach, and develop a growing team of Cornerstone account managers.
• Create account strategies and plans for key customer accounts to achieve stated customer and Cornerstone business objectives
• Attain or exceed sales quota by identifying customers’ business challenges and aligning Cornerstone products and services to create world-class solutions that deliver significant value
• Drive regional growth through strategic campaigns and collaboration
• Obsess about customer centricity and how we can strive to add value at every interaction
• Achieve company-leading retention rates for our regional clients.
• Manage and expand relationships “high and wide” in customer organisations to expand the relationship footprint
• Collaborate with other functions to ensure excellent delivery of service, quality deliverables, and the highest level of customer satisfaction possible
• Consideration for privacy and security obligations

You’ve Got What It Takes If You Have…

• 5+ years of experience in an account management leadership capacity
• A drive to take all our customers to the next level.
• The ability to show us strong communication and relationship-building skills, and that you have the ability to work independently within each account as well as knowing when to bring in team members for support (whether that is a more senior Manager/ Executive, a member of the overlay or support teams, or a pre-sales resource, product management or other).
• An understanding of account management and software sales, ideally on the applications side, and you will be able to develop an understanding of our software solutions quickly.
• Previous experience in developing opportunities and a passion for fostering customer satisfaction and helping them reach their goals
• Proven ability to deliver a high degree of customer satisfaction to a base of clients through effective reactive and proactive engagement, as well as consulting guidance and recommendations for added solutions and services. A highly committed individual with a background in account management
• Strong, influential team player capable of building good relationships across all functions
• Passionate about the needs of the customer with a strong interest in helping customers succeed; yet being balanced to protect Cornerstone’s interests
• Flexibility, integrity and creative problem-solving skills
• English and other required languages per job opening(s). With the proven ability to effectively present and communicate confidently to all levels of an organization, including senior management levels
• Strong discovery skills
• The ability to take a consultative approach to both prescript and recommend a talent management strategy to your clients
• Excellent follow-up skills with great attention to detail
• The ability to manage several priorities and work well under pressure
• Proven ability to collaborate and build strong relationships with customers especially at the Executive level and into new departments
• Proven ability to align across Cornerstone’s corporate functions
• Some travel will be required depending on the assigned book of accounts
• The ability to understand what the customer needs and find solutions that will help them and to drive long-term relationships with the customer and Cornerstone, is critical.

Extra Dose of Awesomeness if you have…

• An understanding of learning, performance, and talent solutions, and familiarity with the industry.

Total Rewards

At Cornerstone, our transparent total rewards program is based on three core tenets: equitable pay, market dynamic research, and skill-based appraisal.

In Australia, The base salary range for this position is: 176900 – 283000 AUD. If you work outside of Australia, the salary range may be different and will be applicable to your country, currency and market.

In addition to competitive base pay, the compensation package for this role may include other incentives like bonus or commission, along with a generous benefits package.

Where an individual’s pay falls within the range is determined by factors including, but not limited to, job-related skills, experience, and relevant education or training.

Our Culture

Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We’re always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we’d love to meet you!

What We Do

Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 100 million+ people in 180+ countries and in nearly 50 languages.

Cornerstone takes special care to ensure the security and privacy of the data of its users.

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