Cornershop Hiring for Bilingual Store Onboarding Agent Job at Washington, DC Full Time

Who are We?

Cornershop by Uber is an on-demand grocery delivery app that delivers an hour of free time to your door along with your groceries. We are a fast-growing start-up currently delivering millions of avocados to happy customers throughout North and South America. Just like your ears and nose, we never stop growing! That’s why we are looking for a Bilingual Store Onboarding Agent to join our team.

You know that stage of learning to ride a bike where someone has to hold it steady while the kid gets started? Our stores need that kind of support too. We’re looking for a Bilingual Store Onboarding Agent to onboard new stores to the Cornershop by Uber platform.

What will you be doing?

• Coordinating and executing the store onboarding process (ex: setting up system profiles, photography uploading/scheduling, performing catalog QA, preparing and fixing catalog content to meet Cornershop’s requirements, coordinating with the field team & the catalog team for guidelines, etc.).
• Supporting stores on the platform and tools needed to be successful Cornershop store partners.
• Providing excellent customer service and support for new store partners.
• Working with the store operations and sales team to streamline processes.
• Stepping up to ensure our business is successful. This could mean pushing extra hard to get those last few stores set up and ready to start taking orders or being willing to put in the extra effort to make the business successful.

What are we looking for?

• 1+ years of relevant work experience.
• Bilingual in English and French. (MUST HAVE)
• Incredible empathy and understanding of store partners. You will be an excellent advocate for Cornershop’s users and are passionate about the community experience.
• Creative problem-solving skills, “can do” attitude, and comfort with operating in a fast-paced, unpredictable environment.
• Strong time management skills.
• Excellent organizational skills, integrity, and great follow-through on tasks.
• Ability to work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
• Personable and friendly attitude.
• Agility: you can move quickly with care. You embrace change and can absorb new information with ease.
• Excellent communication skills. You’re eloquent and able to strike the perfect tone, whether you’re explaining a new policy to stores, explaining the importance of certain policies, or responding to support issues over email or the phone.
• Computer literacy and tech-savviness (eg. Google Sheets, Slack, excel); ability to learn and deploy new technical tools.
• Flexible and comfortable with change.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Benefit Conditions:

• Only full-time employees eligible

Work Remotely:

• Temporarily due to COVID-19

COVID-19 Precaution(s):

• Remote interview process