Coreio Inc Hiring for ServiceNow Business Process Consultant (ITOM/Virtual Agent) at Ontario Full Time

Coreio Inc. is a leading Toronto-based IT services provider that delivers IT Infrastructure and Operations solutions for enterprise-scale companies across North America. We build on our 35-plus year history as a strategic partner, and apply our experience as in-house IT experts, to help our clients solve complex business and technology issues, so they can focus on what they do best. Job Summary Coreio is looking for an experienced ServiceNow Business Process Consultant to join our dynamic team in a 6+ months contract (with potential of extension) to deliver innovative ServiceNow solutions to our internal and external clients.

In particular, we are looking for experience in ServiceNow ITOM and Virtual Agent implementations. Responsibilities •Act as a subject matter expert on ServiceNow platform during the design and implementation project phases •Promote ServiceNow best practices and recommend out of the box solutions where appropriate •Elicit requirements using interviews, requirements workshops, process document analysis, technical research, reverse engineering and prototyping. •Capture business and functional requirements in the form of user stories, use cases, process flowcharts, UML diagrams and other business process modeling techniques. •Translate technical and business requirements between business and technical teams •Collaborate with the Architecture Review Board on defining technical design and ensure that the standards are followed when documenting technical solution •Review proposed solutions with customers •Collaborate with the Engagement Managers team on the projects estimates and delivery •Build strong relationships with projects stakeholders.

anticipate issues, think proactively, and use critical thinking skills •Write user guides, manuals and technical knowledge articles •Keep up-to-date on ServiceNow functionality and make recommendations on how the new features can be used to enhance business processes •Interface with the QA and Development teams to confirm that the developed solutions meet business requirements •Assist in analysis and reporting of defects during testing phase •Facilitate review and training sessions with functional owners and end-user representatives •Provide implementation and post implementation support when required •Recommend changes to established methods and suggest alternative solutions to improve quality and increase productivity Ideal Candidate will demonstrate: •Strong ServiceNow knowledge and experience in implementing ServiceNow solutions (ITSM is a must, other areas are beneficial but not mandatory) •Experience in workflow analysis, process design, implementation and re-engineering principles •Ability to bring clarity to complex business problems and communicate concepts in a meaningful and concise way •Ability to understand business needs, map them to functional requirements and capture technical design solution •Understanding of different SDLC methodologies like Agile, Waterfall, Iterative •Understanding of IT concepts (windows platform, integrations, webservices, reports) •Solid problem solving and analytical skills •Broad business and management knowledge •Ability to work effectively with people at all levels of the organization •Client‐focused approach with outstanding interpersonal skills •Excellent written and verbal communication skills Technical and Professional Expertise •Post-secondary education in Computer Science or Information Systems, or related qualifying work experience •3+ years of hands-on experience with ServiceNow platform •5+ years of experience creating and documenting requirements, specifications, and solution designs in a software development environment •Proficiency in Microsoft Office Suite including Visio, PowerPoint, and collaboration tools •ServiceNow Certified System Administrator (CSA) certification is required •ServiceNow Certified Implementation Specialist (CIS) certification is a plus •Experience with ServiceNow ITOM implementation highly preferred •Experience with ServiceNow Virtual Agent implementation highly preferred Coreio Inc. is committed to building a diverse workforce representative of the communities we serve. We are proud to be in compliance with 2005 and the Integrated Accessibility Standards Regulation. The Accessibility for Ontarians with Disabilities Act (AODA), (if applicable) process as required under Coreio Inc.

accessibility policies accommodation will be provided in all parts of the recruitment and assessment and procedures. Applicants must make their accommodation needs known upon requests for interviews. Thank you for your interest in joining the Coreio team! We will be reviewing your resume in the coming days, and should we decide to proceed with your candidacy, we will contact you shortly.