Corcym Hiring for Jr. Customer Service & Account Administration Specialist at Burnaby, BC Full Time

CORCYM is a global medical device company. It has acquired a complete portfolio of surgical solutions with a heritage spanning more than 50 years. CORCYM employs approximately 850 people in over 100 countries, ensuring a strong presence to continuously support patients, healthcare professionals and healthcare systems worldwide.

Join us today and take life to heart!

The incumbent will be responsible for executing all aspects of the order to cash processing, including order management, returns, product allocation and billing. The incumbent acts in a manner that ensures compliance of the company with all Federal and local laws and regulations, in respect of Corcym QMS and policies.

Key Responsibilities:
Receive customer orders, check and process sales orders in SAP, and ensure fulfillment according to the given SLA

Assist customers with inquiries, problem solving, delivery tracking and follow up on shipments

Maintain a positive and customer centric relationship with all commercial partners, both external and internal stakeholders

Coordinate inventory movement in the field including trunk stock, consignment, and programming inventory to ensure case coverage needs based on sales needs and conduct inventory audits on a regular basis

Communicate with internal counterparts across the organization in such areas as Accounting, Quality, Supply Chain, Pricing & Contracts, and the Sales teams

Facilitate the returned goods and credit processes related to customer product returns

Process replenishment purchase orders in SAP, basing on the indications received from Supply Chain

Coordinate with global offices for all inter-company shipments and returns

Other Requirements:
Strong interpersonal skills and ability to communicate at all levels internally and externally

Self-motivated, acute problem-solving attitude and sense of urgency

Solid execution capabilities with ability to manage multiple priorities. Ability to work under pressure

Demonstrated proficiency working with Company systems and tools (SAP, Excel, PP)

Sense of urgency, teamwork skills.

Some experience in Customer Service function will be an asset

Minimum High School degree

Apply Instructions:
Please visit: https://corcym.breezy.hr/ to apply