Coralogix Hiring for Customer Account Manager Full Time

By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights at an infinite scale for less than half the cost.

Coralogix is seeking a Customer Account Manager to join our growing sales team. Account Managers at Coralogix are essential in our effort to meet our customers’ expectations and help them utilize their Observability data. We seek a hard-working, smart, humble professional with proven technical customer-facing experience.

The Account Manager is responsible for retaining the customers, ensuring their success, and growing their net dollar retention. They are also responsible for discovering, qualifying, developing, and closing renewals and expansion opportunities.

Account Managers are senior-level and are expected to professionally and accurately prove value propositions through pilots and POCs and negotiate economic and legal terms to close expanded subscription business.

The key to success in this role is the ability to evangelize Coralogix’s approach and educate technical teams on the value proposition of our solution.

Responsibilities:

• Work with multiple strategic accounts simultaneously, building relationships and expanding the Coralogix footprint within these organizations.
• Maintain and develop an active pipeline of forecasted opportunities to meet quarterly quota objectives. Drive pipeline velocity activities, including customer references, completing quotes, contract preparation, and execution.
• Work with our Technical Account Managers, Strategic Account Executives, and Solutions Engineers to plan, prepare, and execute deals in complex and technical sales cycles.
• Analyze customer business needs, identify strategic partnership opportunities, and develop strategies to ensure customer growth, satisfaction, and retention.
• Deliver clear messaging and presentations and communicate the platform’s uniqueness and the problems it solves.
• Manage the business aspects of the entire renewal cycle.
• Drive customer adoption/usage data, executive relationships, customer health, and other key data and trends, working with Customer Success to proactively address factors that could threaten a renewal.
• Know the Observability market well. Educate and enable customers around the Coralogix advantages.

Requirements:

• 5+ years experience as an Account Manager in a SaaS company with a focus on cross-selling and account expansion – Must
• Sales experience with the ability to assess, plan, and actively achieve maximum revenue and efficiency – Must
• Strong communication and presentation skills – Must
• Experience selling to SaaS companies – Must
• Ability to work in Boston HQ 2-3 days per week – Must
• Strong technical background with 2+ years experience as a Technical Account Manager – Advantage
• Avid relationship-builder with proven prospecting skills to penetrate new business units, reach decision-makers, and close businesses.
• Consistent track record of exceeding quota and driving referenceable business in cloud technologies.
• Bachelor’s degree or equivalent
• Knowledge and experience in Log Analytics/Monitoring/APM – Big advantage
• Knowledge and experience in Cloud technologies – AWS/GCP/Azure – Big advantage
• Understanding of Monitoring, Log Management, and data analytics – Advantage