CopyInc Corporation Hiring for Call Center Customer Service Representative at Corona, CA Full Time

CopyInc Corporation is the industry leader in Record Retrieval due to our agility, speed, and cutting-edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let’s talk about a rewarding career at CopyInc Corporation!

In addition are the following generous employee benefits: Medical, Dental, Vision, 401K, vacation, holiday, and sick time, a diverse work environment, and much more!

Shift: Full / Part Time Mon – Fri, 9:00am – 5:30pm

Position Responsibilities and Duties:

• People who are motivated to make a high number of outbound calls.
• Populate schedules by calling, texting, and/or emailing record custodians.
• Provides administrative support such as verifying and/or scheduling, scanning cases, and serving as liaison to other departments.
• Communicates with Staff and/or to verify case information via phone or email utilizing established scripts or templates.
• Communicates relevant information regarding issues or changes with case to Team Members, and Managers in a prompt, articulate manner.
• Monitors production flow and understands effects of production issues on due dates, schedules new dates as necessary.
• Works closely with Team Advisors to ensure highest level of customer service is provided.

Minimum Skills and Requirements:

• Must be able to work shift listed above.
• Previous customer service experience, a plus
• Ability to pass in-house Customer Service Test.
• Ability to pass in-house Phone Skills Test.
• Ability to pass Typing Test.
• Proficient English verbal communication skills, including professional telephone manner.
• Knowledge of Medical Terminology, a plus.
• Proficient interpersonal skills to provide quality customer service to internal and external customers.
• Ability to diffuse emotionally charged communication.

Job Types: Full-time, Part-time

Pay: $15.50 – $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person