Copilot & Viva AI Engineer (End User Services) Full Time

The Federal Reserve Bank of Philadelphia is one of the 12 regional Reserve Banks that, together with the Board of Governors in Washington, D.C., make up the Federal Reserve System. It helps formulate and implement monetary policy, supervises banks and bank and savings and loan holding companies, and provides financial services to depository institutions and the federal government. The Federal Reserve Bank of Philadelphia serves eastern and central Pennsylvania, southern New Jersey, and Delaware.

When you join the Federal Reserve-the nation’s central bank-you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We dedicate more than $1 billion to technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.

Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth-along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, on, and more. All brought together in a flexible work environment where you can truly find balance.

What You Will Do:

• Develop conceptual, logical and physical IT engineering designs, that support the infrastructure requirements of varying levels of technical and business application projects.
• Complete analysis of business requirements, as it relates to technical infrastructure design, and ensure traceability of the design to the business requirements.
• Assess testing requirements and prepares testing strategies, as well as preparing implementation and transition plans.
• Performs resolution of complex hardware, environmental software operating systems and subsystems.
• Oversees problem avoidance actions.
• Analyzes and revises existing system logic and documentation as necessary.
• May authorize risk level changes and recommend solutions to minimize and/or prevent system interruption.
• Evaluates, recommends and selects new software/hardware. Performs change and problem management using standard tools.
• Ensures conformance and compliance with existing system standards.
• Measures performance to ensure proper operation.
• Leads highly technical/complex projects utilizing FRIT/System staff and resources. Follows and ensures adherence to technical standards for programming and design techniques.
• Trains System technical staff on use of software/hardware tools in accordance with required standards and procedures.
• Monitors compliance with internal audit requirements and Information Security Manual guidelines.
• Assist in the deployment of Microsoft Copilot and rollout of Viva (Connections, Engage, Glint) across the organization.
• Design and implement Viva Connections dashboards with audience-targeted content and resources.
• Foster community engagement and knowledge sharing through Viva Engage by enhancing productivity and help with adoption ramp up.
• Consult on Copilot-related AI initiatives (e.g., Security Copilot) and support adoption ramp-up.
• Build, deploy, and manage custom AI agents across the organization using Copilot Studio and integrate with Microsoft 365 and Power Platform leveraging low-code/no-code development.
• Provide strategic planning, technical execution, user training, and communication to ensure successful deployment.
• Support administration, maintenance, monitoring, and backup of messaging and collaboration technologies.
• Investigate and implement new Office 365 capabilities to enhance collaboration services.
• Interface with stakeholders across the organization and third-party vendors for problem and change management.
• Ensure compliance with internal standards, safety practices, and high-quality customer service.
• Participate in on-call rotation and provide weekend support as needed.

What You Have:

Micro sof t 365 services:

• Copilot Chat along with experience with Copilot Studio (which will be important to our automation activities currently and in the future)

• Copilot integration, governance, and best practices

• Exchange Online and Exchange 2016 administration

• Office 365 Groups, Teams, SharePoint Online, OneDrive

• Tenant administration and hybrid Exchange environments

• Viva Suite Components (which will grow over the coming years)

• Strong scripting skills in PowerShell and strong understanding of AI agent design, topic creation, and knowledge base m ana gement to ensure res ponsibility and effective deployment of AI solutions organization-wide.

• Proficiency in Power Platform (PowerApps, Flow) and low-code/no-code development

Additional experience :

• SPFx (SharePoint Framework)

• Entra ID access m ana gement in relation to group m ana gement ( i.e. SharePoint user m anagement)

• Viva Connections implementation

• Viva Engage strategy and administration

• Viva Glint deployment and analysis

• Organizational rollout of the Viva suite across the entire organization

• Microsof t Defender, ADFS, AD Connect

• Office/Outlook add-ins (.NET/COM, Modern Add-ins)

Knowledge of:

• Networking, authentication protocols (Kerberos, NTLM, Basic)

• Messaging and collaboration tools in large enterprise environments

• General knowledge of department/business lines, Res erve Banks, and System o per ations, policies, procedu res and technologies.

• Excellent inter per sonal, negotiation, creativity, attention to detail, and oral and written communications skills tailored for the intended audience.

• You are res p onsible for understanding and applying risk m ana gement discipline in decision-making and contributing to your function’s risk m ana gement.

• You will work under the direction and guidance in planning details of procedu res and methods to attain definite goals.

• Make decisions within established or widely accepted standards.

• Achieve assigned/planned res ults by decisions and actions based on professional methods, training, business principles, and practical ex per ience.

Education and Experience:

Bachelor’s Degree or equivalent experience with a minimum of 6 years of relevant work experience.

Other Requirements:

Working Conditions: Will require the use of standard office equipment such as computers, phones, photocopiers.

Physical Demands: Requires some degree of sitting (for prolonged periods of time), standing, lifting carrying, pushing, pulling more than 20 lbs.

Hours of Work: May require extended work hours.

Occasional travel including overnight stays may be necessary.

May be subject to on-call and call back as needed. May work with moderate noise from equipment.

This posting is a dual grade posting. Candidates who have a slightly lower level of experience, education, or qualifications may also be considered.

The salary grade for this position is: 15/16. Final salary and offer will be determined by the applicant’s background, experience and skills, as well as internal equity and alignment with market data.

We offer a great benefits package that features:

• Medical (4 options), Prescription, Dental (3 options), and Vision Insurance with no waiting period
• 401k/Thrift Plan with generous employer match
• Employer-funded Pension Plan
• Paid Vacation/Sick Time & Holidays
• Monthly $120 Commuter Allowance
• Flexible Spending Accounts and Healthcare Spending Accounts
• Flexible Work Schedule available in most departments
• Life Insurance and Long Term Disability Insurance
• Tuition Reimbursement (undergraduate and graduate)
• Parental Leave
• Free onsite 24/7 Fitness Center including training classes, Peloton bikes and locker room / shower facilities
• Onsite Cafeteria & Coffee Shop
• Additional Convenience Benefits, Discounts and More…

Additional Information:

• The Federal Reserve Bank of Philadelphia takes your information privacy seriously. Federal Reserve Bank of Philadelphia staff will only email you from the “@phil.frb.org” domain or through the Workday system “”. If you are initially contacted by phone, feel free to request that the caller provide you with their email address to validate their identity. If you have any questions about the validity of someone who contacts you regarding this position, please email the Talent Acquisition team at .
• We are an equal opportunity employer committed to hiring the best candidates and to providing equal employment opportunity to all persons without regard to race, color, religion, sex, pregnancy, national origin, age, genetic information, disability, military service, or any other basis protected by law.
• We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job responsibilities, and to receive other benefits and privileges of employment. If you need assistance or an accommodation due to a disability, please email us at
• All Federal Reserve Bank of Philadelphia employees must comply with the Bank’s ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the Recruiter for this posting, who can provide you contact information for our ethics officer if necessary. You should review the Bank’s Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.
• You will be required to complete a background investigation including drug testing as a condition of employment, after the job offer is made. Candidates for positions deemed as “safety sensitive” will also be drug screened for the presence of marijuana. Any hiring decision based on a background investigation will be made following an individualized assessment that is job-related and consistent with business necessity and applicable law. Employment may not begin until the Bank accepts the results of the background investigation.
• Due to the nature of the information you will have access to, we require that you also complete a more in-depth enhanced background screening (Peraton high).
• All employees will be subject to FBI fingerprint / criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.
• This position requires access to confidential supervisory information and/or FOMC information, which is limited to “Protected Individuals” as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and U.S. permanent residents who either are not yet eligible to apply for naturalization or who have applied for naturalization within the requisite timeframe. Candidates who are permanent residents must sign a declaration of intent to become a U.S. citizen when eligible to do so and pursue a path to citizenship. Candidates who are not U.S. citizens or U.S. permanent residents may be eligible for the information access required for this position if they sign a declaration of intent to become a permanent resident and a U.S. citizen and meet other eligibility requirements. In addition, all candidates must undergo an applicable background check and comply with all applicable information handling rules.
• The above statements are intended to describe the general nature, level of work and the requirements of this position. They are not intended to be an exhaustive list of all responsibilities associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.
• By applying to this position, you agree you will be available to work on-site in a full-time capacity.
• Learn more about the Philly Fed and its culture. Learn more about working for the Philly Fed.

#LI-Onsite

Full Time / Part Time
Full time

Regular / Temporary
Regular

Job Exempt (Yes / No)
Yes

Job Category
Information Technology Family Group

Work Shift
First (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers ( ) or through verified Federal Reserve Bank social media channels.

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