Copart Hiring for Customer Service Representative – 203 at Rocky View County, AB Full Time

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations. In addition, the CSR will be the face of the Company through face to face and vocal interactions with all levels of customers which range from the general public to high level managers of organizations.

Hiring Now

• Receive and process payments, Update lot (vehicle) notes
• Answer multi-line telephone in a professional manner.
• Face to face customer interaction.
• Use company resources to gather information and offer solutions to meet customer needs.
• Contact clients to obtain vehicle pick-up information.
• File documents according to criteria, Process mail incoming and outgoing per criteria.
• Read and interpret various reports and documents.
• Proper completion of sale documents, other duties as assigned.

Preferred Qualifications and Skills

• One year of office support experience in a customer service role preferred
• High School diploma, Proficient with office equipment.
• Excellent customer service skills and attitude, excellent written and verbal skills
• Attention to detail, Problem-Solving, Computer proficiency – MS Suite, and typing speed 45 WPM
• Ability to multi-task in a fast-paced environment
• Bilingual preferred

Job Type: Full-time

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Life insurance
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Work remotely:

• No