Convergence Networks Hiring for Network Administrator (Remote) at Ottawa, ON Full Time

Position Summary and Responsibilities:
The Network Administrator (NA) will be accountable for supporting, configuring, maintaining, and upgrading our client’s networks, which includes desktop support issues, but also working on servers, networking equipment, as well as on-prem physical and also virtual networks. This also includes handling occasional projects; including server migrations, and deployments (both physical and virtual). NA’s also not only support, but can be tasked with the configuration and deployment of networking gear (routers, switches, firewalls, etc.) for clients and take an active role in mentoring others. The NA, along with all of our positions, will also work to provide an unmatched customer experience by responding to and resolving incoming IT requests and alerts from our customers over the phone, through email, and in person when needed. This job operates at a very fast pace, and the NA must be comfortable handling high volumes of support tickets and projects.

What do our Network Administrators do?

Typical working hours for the NA are Monday through Friday, 8am – 5pm (Pacific). The NA typically works 40-45 hours per week. At times, there will be substantial projects, unexpected emergencies, or other urgent tasks requiring the NA to work evenings and weekends up to 50 hours or more in a given week.

Assignment to the pager rotation and responsible for after hours and weekend support on a regular basis. The NA is assigned to pager coverage about 6 weeks per year.

Ensure the health, maintenance, and documentation of assigned client network infrastructures. Typical clients will be in the small to medium size (10-75 users) and a high volume of variable priority and complexity of tickets (both incidents and pro-active maintenance), including projects, is to be expected.

Mentor other technical staff to help ensure that everyone is growing professionally and that knowledge of client infrastructure is being disseminated throughout Convergence.

Provide technical design recommendations to our vCIO team to help ensure proper project scope and IT best-practices.

Other relevant job duties as assigned.

What skills do I need to be a successful Network Administrator?

Solid experience with Windows 7, 8, 10, and Mac OS desktop operating systems

Experience with deploying and building Windows servers (troubleshooting as well as supporting and implementing) including Exchange Server 2010, 2013, 2016, and Office 365.

Knowledge and understanding of mail flow troubleshooting.

Experience with VPN remote implementation, troubleshooting, and problem resolution.

Experience with Active Directory and Group Policies.

Experience with the Microsoft 365 stack, including Office 365 and Azure.

Familiarity with backup and recovery software and methodologies.

Knowledge of firewalls, networking/routing (switches, routers, etc.), and wireless configurations.

Patience, empathy, confidence, and customer service skills. You will be working with a myriad of businesses, technologies, applications, and personalities.

Exceptionally strong IT background with a focus on network support, implementation, and remote as well as onsite support.

Ability to work effectively within a team as well as independently.

Understanding of managed services and the value offered over a typical break-fix environment.

Excellent communication (verbal and written) and documentation skills at all levels internally and externally, interpersonal, business management, time management, and developmental skills.

Skilled at defusing high-stress situations and facilitating resolution to technical problems.

Ability to multi-task in a fast-paced environment.

Talented interpersonal abilities to build rapport with customers and teammates alike.

Self-starter with a positive attitude.

Strong sense of initiative and ownership over work.

Exceptional follow-through skills.

Ability to work effectively and complete assigned tasks with minimal supervision.

What are the qualifications I need to have?

High school diploma or equivalent.

5+ years of relevant experience which may include Network Administrator, Systems Administrator, or Tier 2 (or similar) in a tiered environment.

Excellent troubleshooting skills with IT and related hardware and software components (PCs, laptops, servers, firewalls, switches, routers, hard drives, Windows operating systems, etc.).

Previous experience providing both onsite and remote/phone support in a fast paced, high volume environment.

Would be awesome if you had…

Associate’s degree or higher in Information Technology.

Understanding of, and a background in working within the IT managed services provider business model, particularly in an IT support role.

Experience with ConnectWise, Kaseya, or other similar MSP tools and software.

Knowledge and experience working with Microsoft Office 365, Microsoft Azure and other Cloud service offerings.

What is the physical work environment like?

This position requires standing, walking, sitting, using hands, seeing, reaching, talking, and hearing. May need to occasionally lift and/or move up to 25 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How often will I get formal feedback on how well I’m doing?

Six-month performance reviews, with every second review a performance and salary review.

Performance review goals will be established between you and your team leader.

Why should you work here?

Awesome, inclusive corporate culture: We have worked very hard to create a culture of unity, transparency, and trust. Our leadership team wants you to be successful, and we will do anything we can to support your personal and professional growth.

Salary based upon on what you bring to the table.

Shared group/health benefits plans, including a retirement plan.

Education and certification reimbursement is also available so we can help you move up the ranks.

Flexible schedule to fit your family’s needs.

Outstanding teammates; we’re very selective to make sure we have the best staff available for you to work alongside!

Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as kick back and have some fun (families are oftentimes included as well).

Perfect fit….

If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you!

We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from qualified candidates of all races, sexes, colours, religions, sexual orientations, disabilities, ages, and gender identities. Accommodations are available upon request for candidates taking part in all stages of the selection process.