Continental Currency Exchange Hiring for Part Time Customer Service Representative Newmarket, Ontario at Newmarket, ON Full Time

Don’t miss this opportunity to be a part of Canada’s foreign exchange retailer! If you enjoy working in a dynamic, diverse, team-driven environment, and you are outgoing, enthusiastic, and passionate about providing exceptional customer service, then this is the opportunity for you.

Job Summary:

The part-time Client Service Representative provides clients with exceptional customer service by offering a range of services and products to meet their financial needs. In addition to processing counter transactions, the Client Service Representative responds to telephone and email inquiries, opens new accounts, identifies client needs and recommends suitable products, and resolves client problems. The Client Service Representative is the face of the company and is incredibly important in developing lasting relationships between Continental Currency Exchange and our clients.

Duties and Responsibilities:

o Provide prompt and courteous service to clients in person and by phone

o Process deposits, withdrawals, account transfers, bill payments and remittances

o Perform a variety of cash and cheque transactions

o To be an active and positive contributor to both general branch operations and the working environment

o Cross-sell financial products and services, and make referrals as appropriate

o Support marketing campaigns and social media initiatives

o Assist with opening and closing of the branch

o Meet quality assurance requirements and other key performance metrics

Qualifications:

o Completion of high school or equivalent

o 1 year experience in retail environment with handling cash

o Strong communication skills, both written and verbal

o Superior customer service skills and ability to build relationship with clients

o Proficiency with numerical calculations

o Intermediate computer skills

Continental Currency Exchange is dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

Job Types: Part-time, Permanent
Part-time hours: 20-40 per week

Salary: $16.50-$17.50 per hour

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift

COVID-19 considerations:
All customers are required to wear a mask, common surfaces sanitized regularly.

Ability to commute/relocate:

• Newmarket, ON L3Y 4Z1: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)
• retail: 1 year (preferred)
• cash handling: 1 year (preferred)