ContactSource Hiring for Call Center Customer Service Representative at Altamonte Springs, FL Full Time

ContactSource is presently in search of a Customer Service Representative to become a valued addition to our workforce at the Altamonte Springs office. This position entails delivering unparalleled customer service, managing queries and tending to issues, and possessing a comprehensive grasp of our diverse array of products. We are actively seeking an individual who prioritizes customer satisfaction, guaranteeing exceptional service during each and every customer engagement.

Responsibilities:

• Handle incoming customer communications: Respond to calls, addressing customer queries, requests, and issues.
• Guide customer success: Provide professional advice on how to effectively use our products/services based on individual needs.
• Maintain product expertise: Act as a product specialist, ensuring accurate and up-to-date information is provided to customers.
• Ensure client retention: Meet retention and productivity targets.
• Utilize CRM system: Record customer interactions for better collaboration and relationship development across departments.

Requirements:

• 2+ years of proven experience in call center or call center like work.
• Excellent written and verbal communication skills.
• Ability to address complaints with effective solutions and a positive attitude.
• Passion for delivering above-and-beyond customer service.
• Strong time-management and prioritization abilities.
• Familiarity with CRM systems.
• Open availability, including nights and weekends.

About ContactSource:

ContactSource is a specialized Contact Center dedicated to strengthening the relationship between our clients and their customers. We prioritize exceptional customer service and strive to build strong client connections. When you partner with ContactSource, you gain a reliable and trustworthy call center that puts your customers at the forefront.

We foster a work culture that promotes:

• Work-life balance.
• A welcoming and engaging environment.
• A fast-paced atmosphere with an emphasis on customer satisfaction.
• A competitive monthly bonus structure.

ContactSource benefits include:

• Health, Dental, and Vision Insurance.
• 401(k) with a 4% match.
• Paid Time Off.
• Life Insurance.

Join our team and be part of an organization that values its customers and employees alike.

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