ContactPoint 360 Hiring for Customer Service Professional – Work from Home at Ontario Full Time

ContactPoint 360 is certified as a Great Place to Work award winner for the past 2 consecutive years and for a good reason! We are a diverse global company, who focuses on the growth and development of our employees first, while creating a positive and fun work culture focused on delivering excellence.

Please check out our video on YouTube. This video is designed to give you an idea of the type of culture we have created here at ContactPoint360:

Who we are:
A company that is committed to driving your professional growth. A team of leaders who work hard to support you in achieving your career goals within the company. We are a company that appreciates our employees and show them every day through a variety of engaging activities and, a great benefits plan

Who are we looking for?

Individuals that thrive in a fast-paced environment

Passionate in promoting kind, caring and helpful behavior with a can do attitude

Passionate about pets or is a pet owner

Secondary school education or equivalent

Above the age of 18

At least one solid year experience in the customer service space

Tech savvy and has an aptitude for learning about new technology and processes to bring value to the ContactPoint360 team

Ability to multi-task and prioritize in a fast-paced, rapidly changing environment

Ability to build positive relationships with customers and team members

Exemplary verbal and written communications skills as you are expected to support different communication channels

Exceptional skills in accurate data entry

Strong interpersonal and independent problem-solving skills

Highly reliable-strong attendance record

Decision-making skills and ability to troubleshoot issues with customers

Ability to pass a background check – Government valid photo IDs required

Has a high level of grit to overcome challenges and obstacles with the team

Willing to service 8.5 hours as early as 6am to 2am EST, Mondays to Sundays

Responsibilities:
Develop positive member relationships that lead to high levels of loyalty and retention, through inbound and outbound initiatives

Work closely with our members in supporting them in the most professional manner from platform navigation inquiries, resolution finding, profile and listing concierge services

How We Value Our Team Members:
A paid learning and development training program

Medical and Dental Insurance

Paid Vacation Time

Join the CP360 family today!

Follow us on:
Linkedin: ContactPoint 360

Facebook: ContactPoint 360

Instagram: ContactPoint 360

Twitter: ContactPoint 360