Constellation Software is Looking for Customer Success Specialist Full Time

Top Producer has been a leading provider of real estate software since 1982. Tens of thousands of agents use our solutions to manage their businesses from lead to close and beyond. Acquired by Constellation Software in 2021, Top Producer has a strong team, upgraded technology, and a solid foundation for future growth. We’re keen to improve our current products, expand our offerings, and bring greater value to our agents.

Job Summary:

We’re looking for a motivated Customer Success Specialist to join our team. You’ll be responsible for driving customer engagement by providing fast, friendly, heart-warming support they can’t help but tell their colleagues about. This is an entry level position into Top Producer, which offers growth potential for the right person!

Job Description Responsibilities:

• Master our product line and learn them inside and out.
• Provide a first class on-boarding experience for our new clients with your in-depth knowledge of our product and personal charm.
• Connect with our clients via Zoom to provide them with a delightful support experience.
• Assist with chat/phone/email queues as required
• Conduct webinars as required
• Additional duties as required by management/leadership

Job Requirements:

• You love customers, deriving pleasure from engaging with them, solving problems and growing long term relationships.
• Have an articulate and warm presence via live chat (some phone and email) that conveys confidence.
• Can contribute to a high-performance team by bringing lots of mental horsepower, positivity, and strong analytical & critical thinking skills.
• Are someone who is always on the lookout for ways to improve our client experience and overall systems to ensure that we are offering world-class service.
• Have a strong passion for customer experience.
• Previous experience with SalesForce, and other digital marketing or customer success tools is an asset.

Job Type: Full-time

Salary: Up to $40,000.00 per year

Benefits:

• Dental care
• Extended health care
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Application question(s):

• Do you have a technical aptitude in Computers?

Experience:

• Customer service: 1 year (required)
• Salesforce: 1 year (preferred)
• Software troubleshooting: 1 year (preferred)
• Computer hardware: 1 year (preferred)

Work Location: Remote