Confidential Hiring for Technical Support Specialist at North Chelmsford, MA Full Time

This is an exciting opportunity with an essential technology company! Our client are involved in the judicial process and during this crisis have been helping the court systems throughout the US to initiate a virtual court process while maintaining our Constitutional rights.

They are looking for a dynamic, self-starter with excellent organizational and communication skills; to handle day-to-day tasks in a professional manner with the ability to effectively manage deadlines and expectations.

This is an onsite position. No remote. (audio/video experience)

Job Duties Include:

• Configuring Dell and HP servers and workstations to operate our digital recording (audio/video) systems including network and database components
• Complete Quality Assurance checks for system installations
• Installation of hardware and software at customer locations
• Documenting site and support issues
• Provide high-level support to customers both in-house and onsite via phone and remote connectivity
• Troubleshoot customers’ technical issues/escalate to Application Development as needed
• Testing new software releases including beta and service packs

Minimum Requirements:

• Strong networking knowledge including TCP/IP, DNS, FTP, & SMTP
• Technically proficient with the latest versions of Windows Server, MS SQL and troubleshooting these products
• Professionalism: Attention to detail, follow-up, and using good judgment is paramount
• Strong written and verbal communication skills, accurate documentation is very important
• Strong troubleshooting and diagnostic skills
• Some knowledge of audio/video signal flow a plus
• Ability to multi-task and manage projects start to finish for installations you are assigned.

This position involves traveling (up to 25%) throughout the United States, Canada, Bermuda and Europe working with various courts (all levels), police agencies and legislative bodies. This position requires the ability to pass background criminal checks through local and federal agencies as needed. Must be able to obtain a valid passport.

Job Type: Full-time

Pay: $25.00 – $30.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• North Chelmsford, MA 01863: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location