Confidential Hiring for Key Account Manager Full Time

This individual is responsible for interacting with the client representatives and for ensuring the client needs are met and communicated to the operations teams. This individual is responsible for the commercial and customer service aspects for all units. This individual has respective Customer Service Managers in all locations that this individual leads and works through and with to ensure proper communication and adherence to client requests. Many responsibilities are project-based that require proper planning and follow-through. Furthermore, this is a hands-on type of position that requires much interaction with all types of individuals. This individual consistently looks for ways to improve the customer service experience and maintain the quality and safety Newrest standards. This individual’s leadership will need to be expert with the ability to develop, train, and hold people accountable through clear expectations.

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelors in Operations Management, Business Management, or related field

• 10+ years’ experience in inflight catering or airport hub environment, manufacturing, logistics, or food industry indirectly managing 500+ exempt level employees

QUALIFICATIONS

• Strong leadership experience with experience in start-up or turnaround environments

• Strong communication skills with ability to communicate with non-exempt to upper management levels

• Ability to effectively collaborate with site operations, functional leaders and external clients and vendors

• Ability to effectively handle conflict and de-escalate emotional charged situations

• Good understanding of OSHA, HR, and other employment laws

• Good knowledge of investigation procedures and root cause analysis

• Understanding of lean manufacturing principles and operational processes

• Strong knowledge of HACCP & food safety standards

• Strategic thinker with creative and excellent problem solving and decision-making skills

• Resilient self-starter, who can act independently and learn quickly within a rapidly evolving environment

• Aptitude in showing self-initiative and follow-through

• Detail-oriented and ability to see big picture

• Strong ability with Excel, Word, and PowerPoint

• Excellent organizational and motivational skills

• Outstanding attention to detail and observation ability

• Strong analytical skills for interpretation of data to effectively manage risk

ESSENTIAL FUNCTIONS

Leadership and Management

• Infuse the Newrest culture throughout the units through the management team and by example

• Hold managers accountable for meeting expectations and KPI’s

• Mentor and coach managers as needed to ensure performance and adherence to policy and culture

• Train, coach and mentor managers and other direct s in an effort to provide a strong talent bench for succession planning purposes and career advancement within the unit and other units throughout the country.

• Ensure that all policies and procedures are followed per Newrest and client’s requirements

• Communicate effectively with all crew members and team members

• Hold managers accountable for all expectations

Operations/Logistics

• Fully responsible for the customer satisfaction of the client, including the fulfillment of all items on flights, positive interactions with client, and on-time delivery.

• Ensure that all quality and safety procedures and program are adhered to by everyone.

• Ensure that all catering needs are met in a timely manner.

• Meet all KPI’s according to customer requirements and KPI standards.

• Properly plan and foresee issues that may cause delays in timely arrival, poor quality, or safety hazard.

• Develop and implement operating methods and procedures designed to eliminate operating problems and improve product quality.

Quality and Safety

• Ensure that all processes conform to the customer and Newrest specifications

• Comply at all times with good hygiene and manufacturing practices (e.g., hazard analysis and critical control points [HACCP], FIFO)

• Assist, where necessary, with investigation and completion of incidents/accidents documentation

• Enforce safety processes and legal requirements for all processes

Human Resources

• Evaluate talent of team members and drive actions to address performance issues and/or behavioral concerns.

• Enhance employee morale by driving engagement and establishing an environment of trust and respect.

• Handle employee and management concerns and escalate concerns to the HR department.

PHYSICAL ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

While performing the duties of this job, the employee is regularly required to sit, walk, talk and/or hear. The employee is frequently required to use hands to handle or feel. The employee may also occasionally lift and/or move up to 20 pounds. The temperature of the environment may fluctuate drastically from very cold to very warm temperatures. The noise level may range from moderate to very loud.

Job Type: Full-time

Pay: $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 10 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Houston, TX: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location