Confidential Hiring for IT Help Desk Support at Lubbock, TX Full Time

Description:

The Helpdesk Coordinator is a position that will provide first-level support for IT-related issues. Duties include speaking with team members via phone, email, and chat to troubleshoot and resolve issues that arise during the course of daily operations. This position will also assist the IT team in supporting a growing infrastructure and help to identify areas of need.

This is NOT a remote position.

Major/Essential Functions:

• Provide professional and friendly support, in person and via phone, email, and remote control software
• Provide front line support, maintenance, and setup for desktops, business applications, in-house solutions, networked printers, file servers, websites, etc.
• Ability to problem-solve and troubleshoot technical issues
• Must be able to learn and pick up new skills efficiently (with training)
• Identify and system issues to the IT team
• Identify basic issues with computer hardware or network connections and contact vendors to resolve these issues
• Assist in software installation and upgrades
• Assist with creating and maintaining technical documentation for essential hardware and software
• Strong communication skills, both oral and written

Required Knowledge, Skills, Abilities:

• Basic working knowledge of Windows operating systems
• Basic networking and hardware troubleshooting
• Excellent problem solving ability
• Strong interpersonal skills, excellent organizational skills, high attention to detail, and a strong desire to provide first-class service to the customer
• The ability to work independently while functioning as an integral member of a team is paramount
• Must be self-motivated and work with minimal supervision
• Excellent communication and interpersonal skills to interact with a wide variety of internal and external staff and guests with an emphasis on follow-through and ing

Job Types: Full-time, Part-time

Pay: $15.00 – $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your desired rate of pay?
• Are you currently located in Lubbock, TX?

Work Location: In person