Confidential Hiring for Home Health Care Administrator Full Time

Seeking a Personal Care Home Care Administrator who is ready for a challenge and desires to make a difference in the lives of those we serve. This position is vital to overseeing the daily operations of the Personal Care Home and is held by an essential employee who is vital to maintaining the quality of care given to our clients.

As a Personal Care Administrator you will oversee a collaborative team of both administrative and clinical teams responsible for the care of all personal care residents. Will be responsible to ensure compliance with all regulatory agencies governing the community. Applies sound fiscal management skills to development, management, and adherence to the budget. Manages the selection, employment, development, control, training, and discharge of employees. Responsible for operations and marketing of the community.

Overview:

Our Idaho Home Care Administrator is accountable for the overall operation of 3-4 Branch Home Care offices located in Pullmans/Moscow area, Lewiston/Clarkston & Kamiah/Grangeville locations. The Administrator must manage all aspects of all branch locations sales and service delivery to meet and exceed financial targets (sales, fees, gross profit, and contribution). Responsible for building and maintaining relationships with key clients and business leaders in the community as well as local, regional and company management while maintaining a strong focus on continuous improvement and customer satisfaction.
As business conditions change, the Administrator assesses the impact and responds accordingly to ensure maximum profitability and expense management. The Administrator is also responsible for selecting, training and developing the branch staff and for monitoring performance to achieve business results by leading the administrative staff in business development, service delivery, client satisfaction and retention. Responsible for management of all aspects of recruitment and selection processes. Responsible for overseeing Client Care Services & Human Resources including: interviewing, hiring, employee orientation, performance evaluation, payroll processing, and employee relations.

External Job Description:

Administration – Managing Quality Management System initiatives; proactively identifying and assessing potential risks and costs associated with workers’ compensation, unemployment compensation, extended payment terms and bad debt. Analyzing monthly financial statements for branch and implementing strategies to increase profitability; managing operating expenses (profit and loss (P&L) responsibility) to maximize contribution; developing and executing branch’s annual business plan.

Service Management – Monitoring to ensure that every client is served Monitoring to provide exemplary service to every client to optimize utilization. Maintaining strong and positive relationships with referral partners, payor sources, and clients. Manages on-call as needed.

Talent Management – Selecting, training and developing staff; monitoring and supervising staff performance including setting expectations, coaching and recognizing achievements, demonstrating positive leadership and cultivating Stars and Legacy initiatives. Monitoring and coaching the service team to ensure effective unemployment and workers’ compensation claim management.

Sales and Marketing –Manage/Analyze sales and service processes to include managing assigned territory, conducting recruiting/sourcing sales, campaign/blitzes, identifying leads, conducting cold and canvass calls, setting appointments, creating and developing proposals and pricing models consistent with established guidelines, creating presentations, documenting customer agreements, closing sales, documenting sales activities in client management software system and completing other required s; networking via participation in community organizations, involving service team in sales activities and ensuring awareness of prospect/customer service requirements, engaging subject matter experts as appropriate.
Participating in personal care sales programs/contest/meetings, utilizing personal care sales tools that support our Sales Philosophy & Roadmap, maintaining a thorough understanding of personal care service and product offerings, capitalizing on labor/business/community issues to grow market share.
Ensuring sales targets are met including appropriate mix of industries and service lines; leading branch participation in HomeCare sales programs/contests/meetings, maintaining awareness of competitors strengths and weaknesses and HomeCare resulting strategic position, managing territory to ensure efficient sales strategy for the branch.

Qualifications:

• 2+ years of supervisory experience required.
• 1+ years of sales or marketing experience in a HealthCare or related setting preferred
• Experience in managing systems, processes, and people.
• Ability to effectively communicate verbally and orally with all levels of personnel internal and external
• Desire and ability to expand and build business relationships.
• Excellent problem-solving skills to handle client and employee issues.
• Ability to work flexible hours and after hours as needed to support business needs.
• BS Degree preferred (business, human services, social services or related field of study) but not required with equivalent experience

Job Type: Full-time

Pay: $45,000.00 – $55,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• On call

Supplemental pay types:

• Bonus pay
• Signing bonus

Education:

• Bachelor’s (Preferred)

Experience:

• supervisory in home health care or other long term care: 2 years (Required)

Work Location: One location