Confidential Hiring for General Manager (GM) Full Time

The General Manager is required to provide leadership and accountability for the day to day Operations of one ore more units of a QSR brand. The General Manager will oversee, coach and monitor all Operational departments to ensure team members are focused on delivering exceptional customer service and culinary standards and exceeding expectations.

The General Manager will have the culinary skillset and experience to work in both front and back team member departments, executing menu items to Company standards and driving product quality, while providing an excellent guest experience every time and serve as a team members as needed, as well as developing high performing team(s).

• Work a minimum of 50 hours per week.
• Efficiently utilize and manage time between stores assigned, and understand the needs of each position with training and development
• Have the ability to act as MOD when called upon
• Have the ability to alleviate any QSR positions when needed
• Have the ability to commute from one location to another depending on location(s) assigned
• Training, coaching and monitoring all stores to deliver outstanding customer experiences and fostering an environment of building strong customer relationships to optimize repeat customers and consistent high guest satisfaction
• Inspiring a positive, team-oriented environment with a commitment to achieving results in terms of guest satisfaction, sales growth, promotion of new menu items and product offerings, a clean and safe working environment at all times, etc.
• Ensure staff maintains cleanliness both during and after their shifts to include restrooms, work and break areas, and storage; promote a “clean-as-you go” mentality
• Enforce all Company Policies such as uniform policy, fostering an environment of respect and teamwork, anti-harassment, safety procedures, Covid related protocols, work-related injuries ing and prevention of, rest and meal breaks, etc.
• Coordinate with Senior Operations to schedule staff efficiently based on historical trends and within labor cost budget
• Monitor all equipment repair and maintenance, necessary updates to building management and work closely with Senior Management to address
• Leading and developing team members both personally and professionally through goal setting, coaching and feedback while always striving to develop internal succession plans
• Ensure that controls and procedures are executed on each shift to protect the security of employees and company funds
• Build community relationships with local business and reps from new platforms to bring in new clientele and increase sales
• Aggressively reaching out to form new community relationships with local business, corporate clientele and tech companies to increase brand awareness and increase of large order/catering sales
• Oversee store ordering levels with collaboration with Director of Culinary Operations as needed to ensure purchases are according to business demands and appropriate inventory par levels
• Check labor s daily to calculate tips allocations and hours and to prevent violation of meal and rest break policy
• Conduct Daily Operational checklists and walk-throughs as required by Senior Management Team to maximize store productivity level and guest dining experience
• Ensure all sales including third party sales are accurately ed on the POS in real time
• Ensure petty cash is reconciled daily. any cash discrepancies to Senior Management for immediate solutions
• to Senior Management of any situations/issues relating to employee relations, customer service, appearance of and/or inspections by third parties that have or are likely to affect the operation of the restaurant
• Responsible for proper storage, stocking, and monthly inventory. Anticipate multiple factors (local events, weather, etc.) which directly affects sales projection
• Act as liaison between front-line employees and the Operations Manager and Director of Ops
• Have conversations of a sensitive nature in a professional manner with team members as it relates to Human Resources matters: including employee relations issues or complaints, ensuring a respectful and harassment free environment, addressing disciplinary matters, handling of involuntary terminations, etc. and ensure accurate documentation is prepared for record keeping and prevention of future liability issues
• Recruit, screen, interview, and hire hourly staff members to ensure appropriate staffing levels and to build and maintain a cohesive team environment
• Work in tandem with team members and provide coaching and correction as necessary, and conduct performance evaluations
• Train & develop all staff members and groom potential leads
• Respond to and resolve customer complaints and provide feedback as needed; take ownership of store in regards to responding to Yelp, Square, and other third party customer reviews/feedback received
• Perform administrative functions such as business emails, large order coordination, bi-weekly payroll and tip ing, invoice tracking and submissions, processing of terminations and and other related responsibilities and ing requirements
• Help all locations to meet/exceed Prime Cost and Controllable objectives with primary focus on top line sales, maximum productivity, and loss control management

Essential Duties:

• Ensure Kitchen timelines are met within company standards and manage the effective execution of all orders as it pertains to managing the staff.
• Strong product knowledge and commitment to Rooster & Rice’s standards and recipe adherence.
• During the rush lunch and dinner times, will serve as Expo whenever needed
• Manage Cost of Labor through effective execution of the daily labor schedule in the FOH and BOH while complying with all state and federal Labor Laws (including applicable breaks and meal periods).
• Conduct Administrative functions including, but not limited to:
• Financial Awareness – Reviews P&L results with Senior Management and works with management to create action plans for improvement of financial results.
• Inventory Control – Responsible for weekly and periodic inventory control systems as well as ongoing waste prevention and quality controls.
• Food Safety – Maintains Food Handler’s certification. Ensures Rooster & Rice’s food safety and workplace safety standards are practiced.
• Effective Staffing & Coaching
• Ensures proper maintenance and facilities through the effective execution of Weekly Cleaning Charts
• Ability to work in all kitchen and production stations
• Create a positive, teamwork environment by promoting high morale and encouraging full Team involvement.
• Other projects/duties as assigned by Senior Management
• Be quick, accurate and organized.
• Respect your customers’ and co-workers’ space and time.

Work Remotely

• No

Job Type: Full-time

Pay: $65,000.00 – $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Required)

License/Certification:

• Driver’s License (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location