Customer Representative – Online and Software (Work From Home!)
Starting pay rate is $16.50 an hour.
Training is Monday through Friday.
Plenty of growth opportunities within the Conduent Team!
Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!
Paid time off. Work shift will be assigned after training which may include one or both weekend days within the hours of operation of 7AM-12AM CST”
Fully work from home!
About the Customer Representative – Online and Software role:
As a member of the team, you will help people every day by taking calls, actively listening to understand customers’ needs, and answering their questions. You manage a high volume of incoming calls from customers while navigating through multiple systems.
Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.
A few of the questions you may receive as a customer representative are the following:
Responsibilities of the role:
Install/Uninstall – How to install and troubleshoot install issues (identify OS, OS version, administrative rights, creating admin accounts, disabling antivirus/firewall software, running compatibility mode, unregister/register installer services, etc.) as guided by knowledgebase; How to, what isn’t removed when uninstalled.
Update – Explaining auto-update, manual updates (from website). Troubleshooting update issues including verifying version, identifying install location, etc. as guided by knowledgebase.
Pre-sales – What ways to get the product, cost, and features of each individual product, order processing, refunds.
Use/Navigation – Helping the Client with ease of use (locating forms, help content, calculation summaries).
Calculation – Best effort verification of calculation questions or issues, understanding of calculation claim guarantee qualifications and process.
Error Check – Trouble connecting, errors sending, explaining the error,where in the return it occurs and the fix. Fixing rejected returns using TP Admin or the Online Admin tool to identify the error code and following instructions listed in the tool to fix the error.
Username/Password – forgot password – reset, forgot username – need information.
Browser issues – clear temp files/cookies, navigation information/troubleshooting, screen freeze/hand troubleshooting, compatibility issues.
Importing/Printing – Fixing garbled print, not printing, explaining electronic vs. standard forms, how to print, copy request.
Refund Status – identifying tax refund status using WIM$ to diagnose issues and to provide refund timeframes.
Federal Product Usage – How to navigate, account maintenance information, pricing.
State Product Usage – How to navigate, pricing information, date entering information.
What we look for…
We’re looking for people with a passion for helping others, are naturally empathetic and have the determination to deliver a comprehensive solution to these financial service related calls. Customer service experience is a plus, but not required. To be successful in this role, you will have:
Equipment and workspace requirements
Below is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!
For the typing test and assessment, you will need to have access to a computer with a keyboard. If you do not have access to one at this moment, please complete the other steps and then find a local public computer to complete steps 3 and 4. You can access a computer with a keyboard a local coffee shops, library, shipping stores or just search for “public computers near me”. Once you access to a computer, you can login to your account and complete the application process.
If you do not complete all the steps we will send you an email reminder. If you don’t hear from us please check your spam folder for messages from the recruiting team.
Be part of the future
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment.
Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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