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About The Position
Cogir Senior Living, based in Scottsdale, Arizona, oversees a network of senior living communities across 11 states. As a leader in senior housing, Cogir is dedicated to growth while maintaining a commitment to exceptional care for residents and a supportive, growth-focused environment for team members. The company’s culture is rooted in the core values of human focus, creativity, and excellence. The Concierge is a vital part of the brand, serving as the first point of contact for residents, families, visitors, and guests. This dynamic role involves front desk coverage and providing exceptional customer service to create a welcoming and supportive environment. The Concierge plays a key role in ensuring a positive experience within the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.
Requirements
- High School Diploma or equivalent.
- At least 12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required.
- Working knowledge of various computer systems, including Word, Excel, and Outlook.
- Patience and willingness to assist our residents, visitors, and team members.
- Friendly, assertive, professional, outgoing, multitasked, and organized.
- Excellent communication skills.
- Availability to work flexible shifts, including weekends and holidays.
- Ability to maintain confidentiality and adhere to ethical standards.
Responsibilities
- Answer a multi-line telephone, directing calls and inquiries as needed.
- Greet all families, residents, guests, and vendors with a smile.
- Maintain outside visitor logs and monitor access to the community.
- Assist residents with scheduling transportation, activities, or appointments.
- Assist sales team with scheduling tours.
- Assist sales team with completing potential resident intake forms.
- Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
- Order office supplies.
- Address resident concerns or questions and escalate issues to management when necessary.
- Complete work order requests.
Benefits
- Competitive wages, training, and growth opportunities.
- Early access to paycheck.
- Health, Dental, Vision, and Life Insurance.
- Paid Vacation, Holidays, and Sick Leave.
- 401K with company match.
- Free meals at work.
- Employee Assistance Program.
- Generous Employee Referral Program and more.