Comwave Group Hiring for Customer Service Rep – Harmony Resorts at Toronto, ON Full Time

Company description

Harmony Resorts is a collection of outdoor parks situated in the most incredible eco-rich landscapes across Southern Ontario. Offering a variety of ways to stay, from seasonal cottaging and traditional camping to modern tiny homes and luxury “glamping”, we provide the perfect escape for those seeking a greater connection to nature and help create memories that will last a lifetime.

Job description

We are currently seeking 1 full time position.

If you are looking for a unique, challenging and rewarding position and a chance to learn and grow then this could be the perfect opportunity for you.

The main aspects of the job include regular interactions with customers on the phone, email, and social media and assisting with day-to-day office administrative tasks.

We are looking for someone

has a warm, friendly personality

thrives on building relationships with others and creating a sense of community

has exceptionally high standards for customer service

is very good at solving problems

is a strong team player

thrives in a fast-paced environment

has excellent interpersonal skills

has strong computer skills (experience working with Google Suite, RMS, Rent Manager preferred)

has experience in the hospitality and/or hotel industries

Specific Job Duties Include:
Engage with customers on a daily basis by phone, email, and through social media

Responsible to office administrative tasks such as maintaining databases and supply inventory

Act as an ambassador of the Harmony Resorts brand

Work with relevant electronic tools and applications (Google suite, RMS, Monday, Rent Manager, Slack, Grasshopper, etc.) as appropriate to role

Conduct on-site visits of each park, as needed or as directed

Maintain accountability to the Harmony Resorts Executive team by actively participating in team meetings and communications and responding to requests in a timely manner