Competency & Credentialing Institute (CCI) Hiring for Credentialing Associate at Remote Full Time

MAKE AN IMPACT! CCI is looking for a Credentialing Associate to join our team! Are you a lifelong learner who is passionate about making an impact? Work in a place where your team values and empowers you! Join a team dedicated to perioperative nursing excellence and professional growth.

Job Announcement

Credentialing Associate

Job Summary:

The Credentialing Associate facilitates a positive customer experience for

CCI’s candidates, certificants, and partners while helping customers with

questions, giving customers information about our products and services,

and taking orders. The Credentialing Associate will gain familiarity with

CCI’s programs, technical areas of credentialing, and processes for

resolving issues. A variety of computerized systems and reference

materials will be utilized frequently. This position will participate in and take

ownership of efforts to support the Credentialing department as well as the

organization. The Credentialing Associate will explore and troubleshoot

issues with efficacy and in collaboration with the Company’s internal staff

and external partners. This position will to the Director of

Credentialing and Accreditation.

Roles & Responsibilities:

• Supports CCI candidates and certificants by answering inbound calls and

emails. Takes necessary action to achieve customer satisfaction.

• Provides courteous, professional support in a manner that consistently

meets or exceeds customers’ expectations.

• Processes product orders, payment information, credit card transactions,

and quality control procedures.

• Updates records when changes occur and performs candidate registration

entry and file maintenance within CCI’s various programs.

• Assists with the review of candidate applications for eligibility and

completeness, and contacts customers when necessary to complete the

application process.

• Assists with audit processes as needed.
• Answers questions concerning all aspects of the

certification/recertification process.

• Provides backup fulfillment duties.
• Coordinates data transmission between CCI and the testing agency (e.g.,

appointment scheduling updates).

• Initiates and maintains a consultative/collegial relationship with peers,

staff, volunteers, and other business entities.

• Participates in orientation of new staff members.
• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent written and verbal communication skills with the ability to explain

technical details to non-tech savvy customers.

• Strong analytic, problem solving, and research skills to sufficiently

address issues even if the solutions aren’t immediately obvious.

• Consistent availability during CCI’s high volume contact season (mid-

December to early January). Opportunity for OT pay exists during high

volume periods.

• Self-motivated, with prompt and responsive communication, especially

within the credentialing team.

Education and Experience:

• The ideal candidate will have a combination of education, training and

experience that includes a minimum of two (2+) years working experience

in a customer service-related position.

• Associate degree preferred but not required.
• Completion of the self-paced, online I.C.E. Credentialing Specialist

program within 6 months of hire. Course to be done during work hours and

is considered as a part of our Professional Development Program.

s to: Director of Credentialing and Accreditation

Location: Denver/Remote

Standard Hours/Week: 40

Starting Salary: $20.00/hour

FLSA: Non-Exempt

Benefits Include: Medical Insurance, Dental Insurance, Paid Time Off,

401(k) plan and Safe Harbor plan, Life Insurance, Vision Insurance,

Extended Illness Bank, Education Assistance, Long-term Disability and

Flexible Spending Account

Competency & Credentialing Institute is an Equal Opportunity

Employer. We do not discriminate on the basis of race, color, religion,

sex, sexual orientation, gender, identity, national origin, disability or

any other status protected by law or regulation. Reasonable

accommodations may be made to enable individuals with disabilities

to perform the essential functions.

8S8PHmoL1A