Compass Group Hiring for CUSTOMER SERVICE MANAGER, VENDING at Port Coquitlam, BC Full Time

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Canteen? Imagine having a career that can take you places. Join our industry-leading team and there’s no telling how far you can grow with us. We provide healthy vending options through innovative design and quality products. We’re proud of our team and what we have accomplished over the years. Let’s continue moving forward, together.

Job Summary

How you will make an impact:
You will be responsible for managing the needs and satisfaction of customers and clients while supervising, leading, and training the customer service team.

As a Customer Service Manager, you will:
Visit accounts and clients to maintain good relations and respond to any feedback, suggestions, or concerns for the purpose of account retention

Support sales activities that include client presentations, grand opening events, trade shows, pro forma development, and retail space design

Coordinate retail market installations, merchandising, and promotional activities in new and existing accounts; perform retail location inspections and inventory audits to ensure company standards are met

Review retail market reports to ensure client satisfaction, data integrity, acceptable spoilage rates; monitor accuracy of retail market collections and labor control; ensure quality, cleanliness, merchandising, plan-o-gram compliance, customer service and governance of company policies and programs

Maintain the retail operating system within accordance with program standards. Utilize reports to determine proper replenishment, merchandising, and inventory level in established retail locations

Review service frequencies to assure maximum retail sales without jeopardizing customer satisfaction that includes monitoring schedules and modifying retail service structure to improve productivity and control overtime usage, and confirming the operation has sufficient labour each day for service obligations

Verify proper handling of perishable foods, inventory controls in the retail locations, pre-kit warehouse and trucks; analyze financial reports to determine profitability and opportunities to increase revenue with proper merchandising, product introduction, and promotional activities

Ensure a safe working environment and communicate company safety policies and goals to employees; secure necessary vehicles for retail service personnel and ensure proper maintenance of fleet vehicles; oversee all aspects of building maintenance including repairs, housekeeping and security

About you:
Post-secondary education, Bachelor’s degree preferred

Minimum of two years’ account management experience in a food service environment, with proven ability to grow sales

Valid driver’s license in good standing

Exceptional interpersonal and communication skills, verbal and written

Proficient in Microsoft Office (reports, presentations)

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.