Community College of Philadelphia Hiring for Office Administrative Assistant II – Contact Center Representative at Pennsylvania, United States Full Time

Success starts at Community College of Philadelphia. Innovators
and difference makers work at Community College of Philadelphia.
Diversity thrives at Community College of Philadelphia. We are a
college that is committed to promoting a work environment that
attracts and retains talented and diverse faculty and staff. We
challenge each other and ourselves to achieve at the highest level
while contributing to the mission of the College and the betterment
of Philadelphia. We value and support an intellectually dynamic
community to prepare our students for global citizenship. Join us
and become a part of a community that has long been and will
continue to be generators of generational chance in this city and
beyond.

Community College of Philadelphia is seeking to fill an
Office Administrative Assistant II – Contact Center
Representative position. Under the supervision of the Manager,
Contact Center the Office Administrative Assistant II – Contact
Center Representative position provides tactical, administrative,
and operational support in the College’s Contact Center. Primary
responsibilities include providing outstanding customer service via
electronic communications, in-person, and/or telephone (inbound and
outbound) in a timely, professional and efficient manner; assisting
callers by providing general College information; scheduling
placement tests and registration sessions; researching and
resolving issues, or escalating complex issues, as needed.

** THIS POSITION IS ELIGIBLE FOR PARTIAL REMOTE WORK **

For a complete position description, and apply online, please
visit our career site at jobs.ccp.edu, or click the “Apply”
button.

“Success Starts Here” is our message to the Philadelphia
community – and at Community College of Philadelphia, we recognize
that our success as a college and the success of our students
starts with our employees. Our employees are vital to our success.
Our total compensation package includes a comprehensive offer of
benefits that are unrivaled by most.

Our benefits include:

• 100% College-paid medical, dental and prescription drug for
  employees and all of their eligible family members
• College-paid life and disability insurance
• College closes for Winter Break the week between Christmas and
  New Years and for a week in March for Spring Break
• College operates on a 4-day work week during the summer months
  (off on Fridays)
• Most employees work from home one day each week
• Tuition remission (for classes at the College)
• Forgivable tuition loan (for classes at any accredited academic
  institution)
• 403(b) retirement plan with 10% College contribution
• Health care and dependent care flexible spending accounts
• Paid vacation plus holiday and personal time off

Community College of Philadelphia is an equal opportunity
employer, and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status or any
other characteristic protected by law.

Minimum Qualifications

• A high school diploma or GED required.
• One (1) year of work experience in a call center, help desk, or
  information center required.
• Ability to work in a quality-controlled, performance-measured
  work environment required.
• Demonstrated ability to handle multiple tasks simultaneously
  required.
• Ability to communicate well both verbally and in writing
  required.
• Ability to give and receive feedback in a constructive manner
  required.
• Demonstrated ability to handle conflict situations in a calm,
  courteous manner required.
• Demonstrated ability to adapt to a rapidly changing environment
  required.
• Demonstrated ability to provide excellent customer service to a
  diverse community of internal and external stakeholders (e.g.
  students, parents, faculty, and community partners) by effectively
  using cross-cultural skills and abilities required.

Preferred Qualifications

• Associates degree preferred. Any and all degrees must be from a
  recognized institutional accreditor.
• One (1) year of face-to-face customer service experience
  preferred.
• Related work experience providing customer service to students
  in a higher education setting via telephone, electronic
  communications and face to face strongly preferred.
• Bilingual or multilingual capabilities strongly preferred.
• Proficiency using an enterprise-wide system (i.e. Ellucian
  Banner), a customer relationship management (CRM) system, MS Word
  and MS Excel preferred.

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