Community College of Philadelphia Hiring for Career-Technical Education (CTE) Support Coach at Pennsylvania, United States Full Time

General Description

Reporting to the Dean, the Career-Technical Education (CTE) Support
Coach provides a high-quality and broad range of services to the
career-technical education (CTE) students of the Division. The CTE
Support Coach will connect with current CTE students to facilitate
their success at the College and connect them to resources and
services available. The CTE Support Coach will work with CTE
students to help them overcome the academic and non-academic
institutional barriers they may face in their progress towards
their academic goals.

This is a temporary, grant-funded position. Employment is based on
the continuation of grant funding.

Specific Responsibilities

• Perform outreach to enrolled CTE students who have not accessed
  Canvas course module at the end of two days of classes and connect
  them to institutional resources as needed.

• Perform an outreach to enrolled CTE students who have two
  unexcused absences during the semester and connect them to
  institutional resources as needed.

• Perform an outreach to enrolled CTE students who have missed
  submitting an assessment artifact without any excuse or discussion
  with the faculty and connect them to institutional resources as
  needed.

• Engage in activities related to increasing efforts of the
  Division of Math, Science, and Health Careers to support CTE
  students.

• Provide on-line and in-person concierge service to current CTE
  students regarding academic and student support services available
  and the process to access them.

• Maintain high visibility through dynamic interactions with
  current CTE students by phone, video conferencing, text, live chat,
  and email on a regular and consistent basis (weekly or more).

• Connect and communicate with department heads, program
  coordinators, and faculty members and other units across the
  institution as appropriate in order to address CTE student
  concerns.

• Act as a liaison between CTE students and other College
  departments.

• Support current CTE students as they make decisions about their
  future at the College by engaging in consultative dialogue to
  explore and uncover their needs and concerns, presenting
  information in a professional, articulate, confident manner and
  making referrals as appropriate.

• Provide general information about financial aid and scholarship
  requirements and processes, as well as other options for financing
  their education, to CTE students.

• Assist the division in organizing webinars and drop-in
  registration days for the division for CTE students.

• Accurately document, maintain, and track all CTE student
  interactions, information, and progression.

• Perform and report evaluation results of the ongoing outreach
  activities and recommend changes to improve the activities to
  better serve the CTE students.

• Maintain outreach, engagement and service that is inclusive and
  that encourages, supports, and celebrates the diversity of the
  College community.

• Deliver quality customer service to both internal and external
  constituents in a professional, helpful and courteous manner.

• Cultivate a culture of diversity, equity, respect and inclusion
  in all working relationships.

• Other CTE-related duties as assigned per Perkins
  guidelines.

Minimum Qualifications

• Bachelor’s degree or higher. Any and all degrees must be from a
  recognized institutional accreditor.

• At least one (1) year of related work experience within higher
  education required.

• Strong organizational and time management skills with
  exceptional attention to detail required.

• Experience successfully working independently as well as part
  of a team with a collaborative approach to problem solving
  required.

• Ability to work in a fast-paced, collaborative environment
  required.

• Demonstrated ability to maintain sensitivity, understanding and
  respect for a diverse academic environment, inclusive of students,
  faculty and staff of varying social, economic, cultural,
  ideological and ethnic backgrounds by effectively using
  cross-cultural skills and abilities required.

• Demonstrated ability to provide excellent customer service
  required.

• Demonstrated ability to assess student populations in order to
  develop effective intervention strategies required.

• Proficiency using MS Word and Excel required.

• Ability to conduct webinars, presentations, live chat,
  tele-conferencing, online calendars and email/text/phone campaigns
  is required.

• Outstanding written, verbal, and interpersonal communication
  skills required.

• Awareness of FERPA and ethical principles in working with
  students required.

• Must be available to work evenings and weekends based on
  business needs and to serve working adults. Must have the ability
  to travel between campuses and for events, as needed.

Preferred Qualifications

• Experience working in a higher education setting with
  undergraduates in a recruitment/outreach, admissions, financial
  aid, and/or student success related capacity preferred.

• Proficiency using an enterprise-wide system (i.e. Ellucian
  Banner) and CRM preferred.

Special Instructions to Applicants

THIS POSITION IS ELIGIBLE FOR PARTIAL REMOTE
WORK

Interested persons should complete an online application

Cover letter of interest and resume REQUIRED

Names and contact information of 3 professional references
OPTIONAL

Review of applications will continue until the position is
filled.

Applicants must be legally eligible to work in the U.S. Community
College of Philadelphia is an Affirmative Action, Equal Opportunity
and Equal Access Employer. The College encourages applications from
individuals from traditionally underrepresented groups.

Salary Grade or Rank
1

Salary Range
$41,208 – $54,601

Job Posting Open Date
09/19/2022

Type of Position
Administrator – Temp

Employment Status
Full-Time

Supplemental Questions
Required fields are indicated with an asterisk (*).

1. * How did you hear about Community College of Philadelphia?
   • CareerBuilder.com
   • HigherEdJobs.com
   • LinkedIn
   • The Chronicle of Higher Education
   • Indeed.com
   • InsideHigherEd.com
   • Community College of Philadelphia Website
   • HBCU Career Center
   • Higher Education Recruitment Consortium (HERC)
   • Al Dia DIVERSECity Career Fair
   • Neighborhood Job Fair & Resource Village (Temple
     University)
   • Other
2. * If your answer to the above question is Other, please note
   the source below. If this question does not apply to you, enter
   N/A.
   (Open Ended Question)
3. * What is the highest level of education you have completed?
   • No Response
   • High School/GED
   • Associates Degree
   • Bachelor’s Degree
   • Master’s Degree
   • Doctorate
   • Other
4. * Do you have at least one (1) year of related work experience
   within higher education?
   • Yes
   • No
5. * Do you have experience working in a higher education setting
   with undergraduates in a recruitment/outreach, admissions,
   financial aid, and/or student success-related capacity?
   • Yes
   • No
6. * Do you have proficiency using an enterprise-wide system (i.e.
   Ellucian Banner) and CRM?
   • Yes
   • No

Documents Needed to ApplyRequired Documents

1. Resume
2. Cover Letter/Letter of Application

Optional Documents

1. References

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