Community College of Philadelphia Hiring for Career-Technical Education (CTE) Success Navigator at Pennsylvania, United States Full Time

General Description

The Career-Technical Education (CTE) Success Navigator provides a
high-quality coaching experience designed to meet the needs of
students in the College’s career-technical education programs. The
CTE Success Navigator will provide a broad range of services
throughout the intake and onboarding processes of CTE students.
This includes connecting students to resources and services to
facilitate their entry into the College and the beginning of their
studies as they develop a personalized plan for their path to
success.

This is a temporary, grant-funded position. Employment is based on
the continuation of grant funding.

Specific Responsibilities

• Proactively assist incoming CTE program-placed students through
the admissions process and the first week of class by properly
onboarding them; helping them overcome any potential barriers in
the student enrollment process.

• Act as a concierge for students by assisting with administrative
processes such as registration for first term courses, directing to
the appropriate departments for financing needs, and serving as a
liaison between students and other College departments.

• Maintain high visibility through dynamic interactions with CTE
students by phone, video conferencing, text, live chat, and email
on a regular and consistent basis.

• Check in with students through their decision-making process by
engaging in a consultative dialogue to explore and uncover student
needs and concerns; presenting information in a professional,
articulate, and confident manner, and effectively communicating the
value proposition of their CTE program.

• Provide general information about financial aid and scholarship
requirements and processes, as well as other options for financing
their education.

• Facilitate and organize virtual prospective student-facing events
such as webinars and new student success events for CTE
students.

• Accurately document, maintain, and track all CTE student
interaction, information, and progression through student
enrollment processes and document outcomes.

• Maintain outreach, engagement and service that is inclusive and
that encourages, supports, and celebrates the diversity of the
College community.

• Deliver quality customer service to both internal and external
constituents in a profession, helpful and courteous manner.

• Maintain sensitivity, understanding and respect for a diverse
academic environment, inclusive of students, faculty, and staff of
varying social, economic, cultural, ideological and ethnic
backgrounds.

• Other duties as assigned.

Minimum Qualifications

• Bachelor’s degree or higher. Any and all degree(s) must be from a
recognized institution of higher learning.

• At least one (1) year of related work experience within higher
education, high schools, or CTE (Career Technical Education)
programs required.

• Strong organizational and time management skills with exceptional
attention to detail required.

• Experience successfully working independently as well as part of
a team with a collaborative approach to problem solving
required.

• Ability to work in a fast-pace, collaborative environment
required.

• Demonstrated ability to maintain sensitivity, understanding and
respect for a diverse academic environment, inclusive of students,
faculty and staff of varying social, economic, cultural,
ideological and ethnic backgrounds by effectively using
cross-cultural skills and abilities required.

• Demonstrated professionalism and ability to provide excellent
customer service required.

• Ability to conduct webinars, presentations, live chat,
tele-conferencing and email/text/phone campaigns is required.

• Outstanding written, verbal, and interpersonal communication
skills required.

• Awareness of FERPA and ethical principles in working with student
required.

• Proficiency using MS Word and Excel required.

• Must be available to work nights and weekends based on business
needs and to service working adults.

• Must be available to travel between campuses and for events, as
needed.

Preferred Qualifications

• Experience working in a higher education setting with
undergraduates in a recruitment/outreach, admissions, financial
aid, and/or student success related capacity preferred.

• Demonstrated ability to assess student populations in order to
develop effective intervention strategies preferred.

• Proficiency using an enterprise-wide system (i.e. Ellucian
Banner) and CRM preferred.

Work Location
Main Campus

Special Instructions to Applicants

THIS POSITION IS ELIGIBLE FOR PARTIAL REMOTE
WORK

Interested persons should complete an online application

Cover letter of interest and resume REQUIRED

Names and contact information of 3 professional references
OPTIONAL

Review of applications will continue until the position is
filled.

Applicants must be legally eligible to work in the U.S. Community
College of Philadelphia is an Affirmative Action, Equal Opportunity
and Equal Access Employer. The College encourages applications from
individuals from traditionally underrepresented groups.

Salary Grade or Rank
1

Salary Range
$41,208 – $54,601

Job Posting Open Date
10/26/2022

Type of Position
Administrator – Temp

Employment Status
Full-Time

Supplemental Questions
Required fields are indicated with an asterisk (*).

1. * How did you hear about Community College of Philadelphia?
   • CareerBuilder.com
   • HigherEdJobs.com
   • LinkedIn
   • The Chronicle of Higher Education
   • Indeed.com
   • InsideHigherEd.com
   • Community College of Philadelphia Website
   • HBCU Career Center
   • Higher Education Recruitment Consortium (HERC)
   • Al Dia DIVERSECity Career Fair
   • Neighborhood Job Fair & Resource Village (Temple
     University)
   • Other
2. * If your answer to the above question is Other, please note
   the source below. If this question does not apply to you, enter
   N/A.
   (Open Ended Question)
3. * What is the highest level of education you have completed?
   • No Response
   • High School/GED
   • Associates Degree
   • Bachelor’s Degree
   • Master’s Degree
   • Doctorate
   • Other
4. * Do you have at least one (1) year of related work experience
   within higher education, high schools, or CTE (Career Technical
   Education) programs?
   • Yes
   • No
5. * Do you have the ability to work nights and weekends based on
   business needs and to service working adults?
   • Yes
   • No
6. * Do you have the ability to travel between campuses and for
   events, as needed?
   • Yes
   • No
7. * Do you have experience working in a higher education setting
   with undergraduates in a recruitment/outreach, admissions,
   financial aid, and/or student success-related capacity?
   • Yes
   • No
8. * Do you have demonstrated ability to assess student
   populations in order to develop effective intervention strategies?
   • Yes
   • No
9. * Do you have proficiency using an enterprise-wide system (i.e.
   Ellucian Banner) and CRM?
   • Yes
   • No

Documents Needed to ApplyRequired Documents

1. Resume
2. Cover Letter/Letter of Application

Optional Documents

1. References

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