Commonwealth Bank Hiring for Forensic Accounting Specialist Job at Sydney Full Time

See yourself in the team

Customer and Community Advocacy (CCA) sits within the Office of the Deputy CEO (DCEO) unit at CBA. The Forensics team is responsible for the Group’s compensation principles and method to be applied on customer remediation projects and customer complaints due to Bank error. We develop tools and models to accurately calculate compensation, aiding Group wide consistency. Additionally, the team investigates specific complaints types to assess if any bank error has occurred. The team may also assist on remediation programs undertaken across the Group.

Do work that matters

Reporting to the Manager of Forensic Accounting, the Forensic Accounting Specialist is responsible for calculating the compensation amount offered to customers to resolve an issue or complaint. They will also guide and support others in the Group to execute an approved compensation methodology or, where required, devise a new approach and solution to the issue.

More specifically you will

• Be a dedicated expert in the quantification of compensation amounts and improve the process through:

• Be accurate in compensation calculation

• Provide subject matter expertise

• Provide advice and support on determining compensation matters

• Effectively communicate and liaise with key stakeholders on method and outcomes

• Ensure quality customer experiences and fair outcomes on customer complaints and remediation programs

• Advocate for accuracy and innovation in the compensation process

• Understand the external dispute resolution approaches, regulations or legislation applicable to your role

• Promote Group level standardized compensation strategies and approaches, including: Customer loss methodology and Customer loss calculation

• Promote excellence with SME insights.

We want to hear from you if:

• You have a Bachelor degree minimum (Business, Commerce, Accounting, Finance, Economics)

• You are a Qualified accountant or seeking qualification (preferred)

• Experience with financial models or loss and damage calculation

• Experience in solving complex problems backed up with research and rationale

• Advanced Excel skills

• Experience in a dispute resolution support or investigation environment is desirable

• Experience in creating, reviewing or validating financial models is desirable

Advertising End Date: 10/08/2021