Comm Sphere Sync Hiring for Customer Service Assistant at Chicago, IL Full Time

Job Summary: We are seeking a dynamic and enthusiastic individual to join our team as an Entry Level Customer Service Assistant. This role is crucial in ensuring exceptional customer satisfaction through effective communication and problem-solving skills. The ideal candidate will be passionate about delivering top-notch service, resolving customer inquiries efficiently, and contributing positively to our team environment.

Responsibilities:

• Provide excellent customer service by responding promptly to customer inquiries via phone, email, and live chat.
• Assist customers with product information, order placement, and after-sales support.
• Resolve customer complaints and issues effectively and escalate complex matters to the appropriate department when necessary.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities for process improvement and contribute ideas to enhance overall customer satisfaction.
• Perform administrative tasks such as data entry, filing, and updating customer databases.

Requirements:

• High school diploma or equivalent; college education is a plus.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and ability to work well in a team environment.
• Empathetic and patient demeanor when dealing with customer inquiries and complaints.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Previous customer service experience is preferred but not required.
• Willingness to learn and adapt to new processes and procedures.
• Flexibility to work occasional evenings, weekends, or holidays as needed.

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