Comfort Keepers Hiring for Homecare Services Coordinator / Scheduler at Fort Lauderdale, FL Full Time

Comfort Keepers is seeking a dedicated, experienced Homecare Services Coordinator (HSC) to join our team. At Comfort Keepers, we provide uplifting in-home care for seniors and older adults who require a helping hand, a supportive companion, and day-to-day assistance in their home or a facility. As a Homecare Services Coordinator you will work with a network of caring professionals that helps Comfort Keepers deliver one-on-one care that enhances the quality of life of our clients and their families.

The Homecare Services Coordinator (HSC) is responsible for managing the client experience from their fist visit through the continuity of their care. The role of the HSC begins in the office, where you will assist in developing and monitoring ongoing caregiver and client relationships through the proactive management of the client schedule. This will include selecting and distributing work among our caregiver staff based on skills, performance and the overall needs of the client. In addition, the HSC will facilitate communication between the caregiver and the client, ensuring that all client needs are met through the delivery of quality care, as well as identifying and resolving potential client issues that may arise. Finally, the HSC will work to ensure that the office has adequate staffing levels and availability to service potential clients.

Job Requirement:

• Minimum of high school diploma or GED.
• Minimum of 1 year experience in scheduling client care and experience with scheduling software preferred.
• Strong computer literacy, including proficiency in Microsoft Word, Excel, and Powerpoint.
• Demonstrated leadership skills and outstanding people management skills.
• Must be able to work under time pressures and manage multiple demands simultaneously
• Exceptional customer service skill and written / verbal communication.
• Strong problem solving and organizational skills.
• Willingness to spend extended periods of time on the phone.
• A reliable vehicle and valid driver’s license with the ability to pass a background check.

Company Description

We are a non medical family owned and operated Home Health Company

We are a non medical family owned and operated Home Health Company