Comerica Bank Hiring for Call Center Agent at Auburn Hills, MI Full Time

• Competitive compensation starting at $18.00
• Opportunity to work remotely after introductory period
• Career Growth – promotional opportunities
• Afternoon shift hourly premium. Language (Spanish) hourly premium
• Incentive program based on performance
• Offers wide range of shifts Monday-Saturday
• Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees
• Health, Dental, Vision, 401k match and Life Insurance
• Earn $1,000 for every new hire referral
• Comerica Call Center earned the Gold Award for Training Excellence!
• Looking to work with a diverse team? Join our Team!

• Provide remarkable customer service by handling inbound and limited outbound calls, offering problem resolution.
• Complete account requests such as balance inquiries, reviewing transaction history, check orders, disputing electronic payments, etc.
• Assist customers with basic web banking functions, such as unlocking and resetting passwords.
• Understand Comerica’s core products and services with the ability to recognize an opportunity to deepen the relationship and achieve monthly sales goals.
• Meet or exceed individual productivity and quality assurance objectives.
• Able to effectively collaborate within and across teams and departments.
• Use problem solving tactics to analyze and troubleshoot customer challenges.

• High school diploma or general education diploma (GED)
• 2 years of experience in selling products/services
• 2 years of customer service experience
• 2 year of experience navigating Microsoft Office Products including Word, Excel and PowerPoint including system data entry, and Internet search

Oaktec Building
8:30am – 5:30pm Mon. – Fri., Off Thurs., 8:00am – 5:00pm Sat.