Comcast Hiring for Senior Solutions Engineer at Philadelphia, PA Full Time

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary About the team FreeWheel takes an innovative, collaborative, and white-glove approach in providing best-in-class services and forward-looking business solutions for the media industry. This opportunity is at FreeWheel, a Comcast Company, and will be principally focused on Beeswax, our Demand Side Platform (DSP) programmatic offering. The Client Solutions team ensures our clients experience exceptional service from pre-sales scoping through to implementation and retention. We use our deep domain knowledge, system expertise and close engagement with our clients to ensure Freewheel is delivering to meet our client’s critical business challenges and evolving needs. We are tasked with developing creative and pioneering software solutions to the business challenges faced by the world’s largest Media and AdTech companies. We are a vital partner for other Freewheel functions, and your communication skills, passion for media, and business & technical acumen will all contribute to the development of complex solutions that power the future of the industry. About the role ing to the Senior Manager, Client Solutions, this role is a primary point of contact for their client(s) and will use their skills and knowledge to help the client improve their time to value and return on investment for our products and services. In this role, you will work closely with the Sales, Account Management, Product, and Engineering teams to provide solutions for Beeswax’s newest customers and prospects while managing their initial implementations through to a steady-state handoff to Account & Customer Success teams. You are an AdTech guru who simplifies the challenging language of the industry for customers new to programmatic and who can also own a room with ad tech veterans and chief technology officers. This role requires engaging with both enterprise clients and nimble startups to ensure their technical needs are met, issues are resolved with speed and quality, and toughest questions are answered about our Bidder-as-a-Service™ and DSP platforms prior to and during their implementation phase. You will be goaled with ensuring clients move through their trial phase and become full-term customers who spend at scale on our platform. You will also be responsible for re-engaging existing customers that are now looking to implement new complex features and need specialized technical expertise. They will work as part of a global team that can be deployed on global, regional and/or local opportunities as required. An important aspect of the Senior role is to coach more junior members of the team, driving the governance of our methodologies, defining strategies to help evolve our best practices and processes that allow us to scale successfully.

Job Description

Responsibilities

Act as a technical subject matter expert on the Beeswax platform

Deeply understand customers’ technical requirements and architect elegant technical solutions

Partner with Revenue on pre-sales engagements, elicit customer technical and business KPIs, and define the success criteria of an engagement

Develop custom onboarding plans and manage onboarding to steer a customer toward success and scaled spend through the platform

Build trusted relationships with customer stakeholders, particularly in ad ops, engineering, data science, and product roles

Provide ongoing feedback to product and engineering to offer scalable solutions for our customers

Go deep to troubleshoot customer issues and manage more complex issues that require product and engineering resources through to resolution

Scope, configure, test, and deliver our bidder and DSP software solutions, requiring a degree of technical competency and understanding, leveraging skills such as SQL, API management e.g. (Postman/Azure), Python/ JavaScript, Visual Studio, Amazon Web Services (AWS)

Consult and implement various Professional Services statements of work (SOW) as required, varying from custom ing pipeline delivery, Bid Model builds, API scripting and various ad hoc custom solutions using data science methodologies

Coach and support junior members of the team helping them overcome challenges and develop expertise

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

About You

We are looking for someone that is client-centric, naturally inquisitive and an exceptional communicator.

You care deeply about delivering quality and value for clients and act as a strong internal advocate, developing relationships with clients and internal teams built on the trust earned through quality delivery

You favour scalability and process governance and so have the discipline to implement intelligent and standardised processes as you go, rather than needing to re-solve the same problems

You enjoy being hands on with our software and tools, configuring functionality and manipulating datasets to meet client needs

You work well with autonomy and independence to determine goals and priorities to meet your objectives

You enjoy coaching less experienced teammates and colleagues as needed

While these characteristics will outweigh any specific skills, the successful candidate should ideally have:

4-7 years of work experience in a technical customer facing or support role in AdTech that has led you to become a domain expert in real-time bidding and programmatic advertising

Strong understanding of the advertising industry especially the goals and mechanics of demand side media agencies and advertisers

Outstanding technical and business communication–both written and oral–and comfortable in front of strategic customers and senior level technical and commercial executives

Technical acumen in implementing/ optimising SaaS solutions and manipulating data using a variety of tools, such as SQL Server, Postman, Azure portal and technical understanding of APIs and leveraging them via SSMS/ Python/ JavaScript (JSON) etc

​ Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team – make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what’s right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

Education

Bachelor’s Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Salary:
National Pay Range: $66,685.71 USD-$156,294.63 USD

Additional Range: This job can be performed in New York City, with a Pay Range of $100,028.56 USD – $150,042.84 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.