Responsibilities
Act as a technical subject matter expert on the Beeswax platform
Deeply understand customers’ technical requirements and architect elegant technical solutions
Partner with Revenue on pre-sales engagements, elicit customer technical and business KPIs, and define the success criteria of an engagement
Develop custom onboarding plans and manage onboarding to steer a customer toward success and scaled spend through the platform
Build trusted relationships with customer stakeholders, particularly in ad ops, engineering, data science, and product roles
Provide ongoing feedback to product and engineering to offer scalable solutions for our customers
Go deep to troubleshoot customer issues and manage more complex issues that require product and engineering resources through to resolution
Scope, configure, test, and deliver our bidder and DSP software solutions, requiring a degree of technical competency and understanding, leveraging skills such as SQL, API management e.g. (Postman/Azure), Python/ JavaScript, Visual Studio, Amazon Web Services (AWS)
Consult and implement various Professional Services statements of work (SOW) as required, varying from custom ing pipeline delivery, Bid Model builds, API scripting and various ad hoc custom solutions using data science methodologies
Coach and support junior members of the team helping them overcome challenges and develop expertise
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
About You
We are looking for someone that is client-centric, naturally inquisitive and an exceptional communicator.
You care deeply about delivering quality and value for clients and act as a strong internal advocate, developing relationships with clients and internal teams built on the trust earned through quality delivery
You favour scalability and process governance and so have the discipline to implement intelligent and standardised processes as you go, rather than needing to re-solve the same problems
You enjoy being hands on with our software and tools, configuring functionality and manipulating datasets to meet client needs
You work well with autonomy and independence to determine goals and priorities to meet your objectives
You enjoy coaching less experienced teammates and colleagues as needed
While these characteristics will outweigh any specific skills, the successful candidate should ideally have:
4-7 years of work experience in a technical customer facing or support role in AdTech that has led you to become a domain expert in real-time bidding and programmatic advertising
Strong understanding of the advertising industry especially the goals and mechanics of demand side media agencies and advertisers
Outstanding technical and business communication–both written and oral–and comfortable in front of strategic customers and senior level technical and commercial executives
Technical acumen in implementing/ optimising SaaS solutions and manipulating data using a variety of tools, such as SQL Server, Postman, Azure portal and technical understanding of APIs and leveraging them via SSMS/ Python/ JavaScript (JSON) etc
​ Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team – make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what’s right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
Education
Bachelor’s Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
Salary:
National Pay Range: $66,685.71 USD-$156,294.63 USD
Additional Range: This job can be performed in New York City, with a Pay Range of $100,028.56 USD – $150,042.84 USD
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
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