Columbus State Community College Hiring for Specialist, TRIO & Special Projects at Ohio, United States Full Time

Requisition ID: req3826

Job Title: Specialist, TRIO & Special Projects

Department: Trio & Special Projects

Location: Columbus Campus

Employment Type: Staff

Employment Status: Board Approved

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation Range: 17.52 – 17.52

Schedule: In-Person: Monday-Thursday 8 am – 5 pm and Friday
8 am to 4:30 pm

Job Description:

POSITION SUMMARY
The Specialist of TRIO and Special Projects provides customer
service to all TRIO program participants and those who enter the
TRIO space. This position generally assists stakeholders in person,
via phone, email, and virtual appointments. The Specialist of TRIO
& Special Projects communicates with the leadership of all TRIO
programs and other student service areas to facilitate the
consistent delivery of information and services and refers students
to other departments and resources as appropriate. The individual
in this role also works on special projects within the TRIO
Department.

ESSENTIAL FUNCTIONS OF THE JOB

TRIO Services & Student Support
Performs various duties within a specialized function. Assumes
general responsibility for the operation of the function, subject
to management overview and supervision. Regularly interacts with
students and occasionally parents and school partners in person, by
telephone, email, and mail. Gathers information from students in
order to understand and evaluate individual circumstances and make
appropriate referrals; interprets relevant policies, procedures,
and guidelines to determine the best course of action.

Provides information and resources to students for all TRIO
programs. Assists the TRIO Director and Program Managers in
planning and preparing for special events and various initiatives
to support TRIO student focus. Assists with workshops, explains
TRIO programs, and assists with ongoing student support
needs.

Customer Service
Services customers using expertise and experience in the
specialized function. Resolves customer, operational and
administrative problems. Interprets and responds to student
inquiries in person, via telephone, and electronically regarding
all TRIO programs. Facilitates engaging presentations and provides
general support to new students and their families. Provides
guidance on department and campus processes.

Clerical
Performs various administrative, clerical, and recordkeeping
functions in support of specialized functions. Performs general
duties, including scanning documents, distributing and processing
mail, updating and ordering TRIO program publications/forms, and
various office supplies. Ensures confidentiality of student records
and other information. Maintains the TRIO database and supports the
collection of documents for reports.

Diversity, Equity, & Inclusion
Fosters and maintains a safe environment of respect and inclusion
for faculty, staff, students, and members of the community.
Recognizes diversity of campus students/staff/faculty and supports
them respectfully and courteously.

OTHER DUTIES & RESPONSIBILITIES
Manages multiple assignments of varying complexity while meeting
grant program and College processes and procedures, with the
ability to adapt to changing needs of the College and business
partners. Hours may include working outside of a normal workweek
schedule on an as-needed basis.

CORE COMPETENCIES
Professionalism, Coaching, Managing Work, Communication, Continuous
Improvement, Continuous Learning, Customer/Student/Employee Focus,
Adaptability, Collaboration, and Quality Orientation

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of: Standard practices within area of
specialization.

Skill in: Servicing customers within the area of
specialization; performing administrative duties in support of
specialized functions; application of job-related computer
software; operating job-related equipment, including computer and
other equipment; problem-solving; maintaining documentation and
records; verbal and written communication; customer service.

Ability to: Develop and maintain effective working
relationships with coworkers, supervisors, students, the general
public, and other job contacts; maintain confidential and sensitive
information; exhibit flexibility in work schedule and job tasks;
maintain accurate and complete work records; work effectively with
persons of varying cultures and diversity; answer routine
inquiries; maintain confidential and sensitive information;
communicate effectively with individuals, small and large
groups.

PHYSICAL REQUIREMENTS
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential job functions described in
this position description. While performing duties of this job, the
employee regularly exhibits digital dexterity when entering data
into a computer. The employee regularly stands and sits for
extended periods of time and occasionally walks. The employee
converses verbally with others in person and by telephone. Vision
demands include close, relatively detailed vision when focusing on
a computer screen. The employee occasionally lifts or exerts a
force of up to 10 pounds when moving files, boxes, and other
materials.

MINIMUM QUALIFICATIONS
A High School Diploma or GED with at least three (3) years of
progressively responsible clerical experience using word
processing, spreadsheet, and database software. An Associate Degree
is preferred.

State Motor Vehicle Operator’s License or demonstrable ability to
gain access to work site(s).

*An appropriate combination of education, training, coursework,
and experience may qualify a candidate.

Additional Information: **Please submit a cover letter and
resume with your application submittal.