Columbus State Community College Hiring for Assistant – Bookstore at Ohio, United States Full Time

Requisition ID: req3846

Job Title: Assistant – Bookstore

Department: Business Services

Location: Columbus Campus

Employment Type: Staff

Employment Status: Board Approved

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation: $15.00

Schedule: M-F, 8am – 5pm; evenings and weekends as
necessary.

Job Description:

Position Summary

Supports the Coordinator with opening the Bookstore. Assists at
Customer Care to complete returns, buybacks, special orders, and
responds to customers. Merchandises the retail floor and creates
visually interesting displays. Ensures product areas are stocked,
labeled, and retail floor is clean. Supports training for student
employees. Assists with the fulfillment of online orders during
peak business periods. Provides exceptional customer service to
assist students, employees, and guests of the college.

Core Competencies Required

Professionalism, Managing Work, Continuous Improvement,
Customer/Student/Employee Focus, Collaboration, Planning and
Organizing, Monitoring Information, Business Acumen, Problem
Solving, Quality Orientation

ESSENTIAL JOB FUNCTIONS

Merchandising and Inventory

Merchandises the retail floor with incoming product. Creates
visually interesting displays in key locations. Ensures apparel,
backpacks, gifts, technology, and point of purchase displays are
fully stocked, shelves are labeled accurately, and retail floor is
clean. Posts sale signage for promotions. Assists with the product
check in process and warehouse organization of products and
fixtures. Supports fulfillment of general merchandise online orders
during peak business periods. Prepares merchandise assortments for
events and supports graduation events, author signings, and other
sales promotions as determined.

Customer Service

Supports the Coordinator with opening the Bookstore and assists at
Customer Care which includes direct support to customers for
buyback, returns, and special orders. Responds to customer
inquiries and phone calls. Works assigned schedule, exhibits
regular and predictable attendance, and works overtime as required
to meet workload demands. Works weekends and other hours as
assigned to support the open and close as necessary.

Bookstore Operations

Maintains working knowledge of Bookstore practices. Uses knowledge
base to make reasonable judgment calls on the sales floor on a
situational basis. Provides cross functional support with a variety
of Bookstore projects or in other areas of the Bookstore.
Contributes to a positive team environment by supporting the goals
of the Bookstore. Assists with register, stocking, and floor
recovery training for student employees.

Diversity, Equity, & Inclusion

Fosters and maintains a safe environment of respect and inclusion
for faculty, staff, students, and members of the community.

Other Duties and Responsibilities

Attends all required department meetings and training.

Usual Physical Requirements

Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential job functions described in
this position description. Normal retail working conditions.
Employee regularly stands for extended periods of time, walks, and
sits. Regularly uses hands to lift and reaches with hands or arms.
The employee regularly exhibits digital dexterity when entering
data into computer. Employee converses verbally with others in
person or by telephone. Vision demands include relatively detailed
vision. Employee frequently interacts with customers and other
employees of Auxiliary Services and the college. Employee climbs or
balances, stoops, kneels, crouches or crawls, and lifts up to 50
pounds.

Working Conditions

Typical retail environment. Regular exposure to moderate noise
typical to a retail setting.

Knowledge, Skills and Abilities: Knowledge of: accounts
receivable administration; generally accepted accounting
principles; computers, software, including cloud applications, to
include Microsoft Office applications (Word, Excel, Outlook,
PowerPoint), accounting programs and software. Skill in: verbal and
written communications; project management; organization; data
preparation and data analysis; software such as Excel, Word, etc.;
proficiency in data presentation; customer service; conflict
resolution; general typing. Ability to: work independently; meet
prescribed deadlines; develop and maintain effective working
relationships with associates, vendors, students, telephone users
and general public; maintain confidential and sensitive
information; use good judgement; research and analyze financial
issues; maintain accurate and complete work records; effectively
communicate information in oral, written, and graphic form;
excellent listening skills and participant in collaborative work;
develop and maintain effective working relationships with
colleagues and stakeholders across the College; effectively work
with persons of varying cultures and diversity; problem solve
effectively.

Minimum Qualifications:

High School Diploma or GED. One (1) years’ experience in a customer
service position, with general computer skills using
job-related
word processing and spreadsheet software.. State Motor Vehicle
Operator’s License or demonstrable ability to gain access to work
site(s).