Colliers International Hiring for Technical Support Officer Job at Brisbane Full Time

At Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results.

With circa 9,000 experts in Asia Pacific, our enterprising culture and decentralised operating model allows us to act with speed in local markets, seizing opportunities to innovate and accelerate the success of our clients and our people.

Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.

We are looking for a highly organised Technical Support Officer to join our National IT team based in the Brisbane CBD. Reporting into the Service Desk Manager, this role will be the face of IT in Queensland for Colliers and will be responsible for providing excellent customer service to all levels of the QLD business in an efficient, personal and professional manner.

Some of the key responsibilities in this role include:

• Identifying and proactively resolving IT issues, primarily for the Brisbane CBD & Gold Coast offices
• Providing first and second level hardware and software support
• Adhering to all processes and documenting procedures accordingly
• Making recommendations on upgrades and replacements when necessary
• Proactively building the IT brand via local delivery of customer facing technology initiatives
• Involvement in IT projects

Some of the key technologies that this position will be supporting are:

• Windows 10
• MS Office 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive, Sharepoint
• Citrix
• MS Teams
• Audio and Visual (conferencing)
• SCCM

To be successful in this role you will have:

• Tertiary qualifications with demonstrated working experience in a sole IT customer support role within a corporate office environment
• A minimum of 3-5 years’ experience in similar IT support roles
• Be organized, with the ability to work autonomously with a busy and varied workload
• Strong customer/client focus with excellent communication skills
• Experience with hardware lifecycle management would be an advantage
• Experience in working with Microsoft applications and a working knowledge of networks
• Experience of building business relationships and servicing senior level management
• Ability to confidently deliver any information session or training as required

This is an autonomous role which is supported by a wealth of experience from the regional IT team. If you are seeking a varied role within a large corporate environment in which to grow your IT career, then this is the role for you.

Additional Information

Please apply with your CV or call Kate Dobbie – Associate Director, Careers, on 07 3026 3309 for more information.

Please be advised that applications will only be accepted directly rather than via recruitment agencies.