Collections Specialist Full Time NEW

Job Description

Job Description

We are looking for a Collections Specialist to support account recovery efforts for a organization in Omaha, Nebraska. This Long-term Contract position focuses on managing both commercial and consumer collections while helping maintain healthy cash flow and positive customer relationships. The ideal candidate brings hands-on experience in credit and billing collections, strong follow-through, and the ability to work accurately within structured collection processes.

Responsibilities:

• Manage assigned commercial and consumer accounts to secure timely payment and reduce outstanding balances.

• Review aging reports, prioritize delinquent accounts, and carry out consistent follow-up through appropriate communication channels.

• Investigate billing concerns and payment discrepancies by working with customers and internal partners to resolve issues efficiently.

• Maintain accurate documentation of collection activity, customer interactions, and payment commitments in the designated system.

• Apply established credit and collection procedures to support effective recovery efforts and minimize financial risk.

• Monitor account status and escalate complex or high-risk cases when additional action is needed.

• Support collection-related tasks within D365 and ensure records remain current and complete.

• Contribute to process consistency by identifying gaps in workflows and helping improve day-to-day collection operations

• At least 2 years of experience in collections, including work with commercial and consumer accounts.
• Practical knowledge of credit and billing collection practices in a business environment that requires strong attention to detail.
• Experience following structured collection processes while balancing accuracy and timeliness.
• Familiarity with D365 or a similar system used to track collection activity and account details.
• Strong written and verbal communication skills for managing customer conversations effectively.
• Ability to analyze account information, identify issues, and determine appropriate next steps.
• High attention to detail and solid organizational skills when handling multiple accounts and deadlines.