Colas Hiring for Technical Support Analyst, Manufacturing at Mont-royal, QC Full Time

Colas Canada is part of the Colas Group, a world leader in transportation infrastructure construction and maintenance. The Colas Group also has a network of companies in the USA.

Job Description

As a Manufacturing Technical Support Analyst, you will help support the applications and hardware in use at our quarries, asphalt plants, and ready-mix plants in Quebec. Primarily you will be supporting COMMANDalkon’ s JWS Apex and COMMANDseries software. The Regional Support Team often works irregular hours to effectively support all of Colas’ operations. The Technical Support Analyst works with their manager and the business to ensure that coverage meets the needs of everyone, so schedule flexibility is required.

You will be part of a distributed team of diversely skilled individuals who pride themselves in their breadth of knowledge, troubleshooting skills and positive attitudes. You’ll be the face of Colas IS Support in Quebec, interacting directly with our internal customers daily to provide exceptional, on-site customer service for a variety of technical issues.

Main Responsibilities

Provide technical support for JWS Apex and COMMANDseries, including dependent systems and hardware such as Windows 10, Printers, local network, workstations.

Assist users with problems around process understanding and end-user transactional issues.

Travel to our locations within Quebec to resolve critical issues on a moment’s notice.

Install and Configure JWS Apex and COMMANDseries for use at our sites.

Lead projects around improving site efficiency using software, such as implementing Automation technology such as RFID Readers, IP Cameras, Wireless Loader, AutoID.

Train end users on the JWS Apex and COMMANDseries software, including scale operators, dispatchers, salespeople, and accounting staff.

Update or create documentation internally and for end-users as needed for the software systems you support.

Coordinate with the larger Manufacturing support team located throughout North America as needed.

Coordinate support with vendors and other teams for other manufacturing applications in use such as Marcotte Concrete Batch, Minds Asphalt Controls, and SPC.

Analyze trends to improve both the support process and user training

Be the on-site relay for all ISS services (applications, infrastructure, support): analyze needs, identify problems, coordinate resources, and share solutions

Empathize and communicate with customers to ensure satisfaction

Multitask effectively to ensure no customer is forgotten and no project undone

Skills/Qualifications:
Must have problem solving skills with ability to analyze and recommend solutions on problems

Must be a quick learner

Strong written and verbal communication

Ability to work autonomously

Acts responsibly and holds themselves accountable for their performance

Profile

Required:
Bilingual in French and English (both written and verbal)

2 years of experience with Scale Ticketing Software (such as JWS Apex or others)

2 years of Windows Desktop support experience

Ability to wear protective gear correctly and act safely while working in plant environment

50% travel within Quebec, infrequent travel elsewhere (perhaps between the US and Canada)

Valid Driver’s license and access to a car

Desirable:
Bachelor’s degree in business, accounting, or IT field

Experience with IT software technical skills (software implementation, software support)

Experience with Concrete Dispatch/Ticketing software

Experience with COMMANDalkon solutions including JWS Apex, COMMANDseries, and MOBILEsales

Experience with Automation technology such as RFID Readers, IP Cameras, Wireless Loader, AutoID

Strong SQL Skills

Strong Report Writing skills (Crystal Reports, PowerBI)

Project Management experience

Ability to lift 40 pounds

Colas Canada Inc. expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Colas Canada Inc. employees to perform their job duties may result in discipline up to and including discharge.