Cognibox Hiring for Customer Relations Specialist Job at Canberra Full Time

The incumbent is responsible for communicating daily with subcontractors around the world. His/her responsibility is to accompany them in the use of the Cognibox software, to provide quality support, to answer their questions and needs and to help them complete their qualification file. All tasks performed are necessary to contribute to the efficiency of the operations.

RESPONSIBILITIES

• Analyze, research and collect information on subcontractors, including payment intake, in order to inform them and help maximize the benefits of their Cognibox subscription;
• Explain the process to be followed to comply with an ordering client;
• Respond to any incoming calls/emails from Cognibox users and attempt to best meet their needs related to the use of the software suite.
• Follow up on subcontractor qualification files to ensure that they are complete, either by email or by phone;
• Maintain good relations with subcontractors by identifying and evaluating their needs in order to better meet their expectations;
• Validate completed files by applying the criteria of the validation scale;
• Enter subcontractor employee training into the Cognibox software;
• Add, remove, merge employee profiles;
• Guide subcontractors with their E-Learning training;
• Provide technical support to users;
• Manage emergency calls;
• Contribute to the achievement of the department’s objectives according to the various targeted performance indicators;
• Proactively maintain an up-to-date knowledge of the Cognibox platform, future products and related tools.

QUALIFICATIONS

• Pre-university diploma;
• Fluency in English, both written and spoken. A third language such as Spanish or German.
• Relevant experience in customer service;
• Good knowledge of the Office and Teams suite;
• Computer literate;
• Leadership, proactivity and autonomy;
• Curiosity to learn and master tools and processes;
• Ability to adapt and tolerate change;
• Strong sense of organization and efficiency;
• Clear and professional communication;
• Customer service oriented;
• Ability to work in a team environment.

TOP 5 REASONS WHY YOU WANT THIS JOB :

• Your talent is considered a crucial element to the teams’ success;
• You will enjoy a competitive salary and benefits package;
• Flex schedules and vacation plans – work-life harmony is important to us;
• The company is growing and there is room for advancement;
• Your voice will be heard and appreciated.

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday

Supplementary Pay:

• Bonus

Work Authorisation:

• Australia (Preferred)

Expected Start Date: 09/05/2022