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About The Position
Every year for over 60 years, Gorsuch builds on its reputation for offering exceptional merchandise and unsurpassed services. Our goal, always, is to be the best we can be, and to make our best even better. That means staffing our retail and online organization with outstanding people who are inspired by the pursuit of excellence. We are looking for individuals who want to make a difference in our family-owned company that values our great employees. We love where we live! We love what we do! We want to meet you!
This position is located at our Gorsuch Ski cafe and Coffee Bar locations at the top of Bridge Street and Wall Street in Vail Village.
We are seeking a Ski Cafe and Coffee Bar Supervisor to join our Gorsuch family. This is an ideal opportunity for an enthusiastic individual with a passion for skiing and the mountain lifestyle to be part of our team. The sky is the limit in your career with Gorsuch; this position can grow into other opportunities!
About the Role:
The Coffee Bar Supervisor plays a pivotal role in ensuring the smooth and efficient operation of the coffee bar within the CO-Vail Ski Coffee Bar. And will report to the Cafe Manager. This position is responsible for overseeing daily activities, managing staff, and maintaining high standards of customer service and product quality. The supervisor will lead by example, fostering a positive work environment while ensuring compliance with health and safety regulations. They will also handle inventory management, staff scheduling, and training to optimize performance and customer satisfaction. Ultimately, the role aims to deliver an exceptional coffee experience that aligns with the cafe’s brand and operational goals.
Requirements
- High school diploma or equivalent.
- At least 3 years of experience in a coffee shop or retail food service environment.
- Previous supervisory or team lead experience in a customer-facing role.
- Basic knowledge of coffee preparation and equipment operation.
- Strong communication and interpersonal skills.
Nice To Haves
- Certification in barista training or coffee preparation.
- Food Safe Certification and Training.
- Experience working in a fast-paced retail or hospitality environment.
- Familiarity with inventory management software and point-of-sale systems.
- Knowledge of health and safety regulations related to food service.
- Leadership training or coursework.
Responsibilities
- Supervise and coordinate daily coffee bar operations to ensure efficient service and quality control.
- Manage, train, and motivate baristas and other team members to maintain high standards of customer service.
- Monitor inventory levels, place orders, and manage stock to prevent shortages or waste.
- Ensure compliance with health, safety, and sanitation standards in all aspects of the coffee bar.
- Handle customer inquiries and resolve any issues promptly to maintain a positive customer experience.
- Prepare work schedules and manage labor costs while ensuring adequate staffing during peak hours.
- Collaborate with management to implement promotional activities and improve operational procedures.
Benefits
- medical insurance
- basic life insurance
- long-term and short-term disability insurance
- voluntary dental and vision insurance
- 401(k) retirement plan
- accident insurance
- critical illness insurance
- paid sick leave
- paid vacation
- staff discount
- ski pass program
- ski pass program (partially reimbursed)
