CodeForce Hiring for ProviderMember Contact Center Representative – English at Atlanta, GA, United States Full Time

Career Opportunity :

Job Title : Provider Member Contact Center Representative – English

About CodeForce 360

Making a career choice is amongst the most critical choices one can make, and it’s important for the choice to be calculated with factors such as a company’s run of success since its inception and more.

But, when you come across a company that has reputation proven with nothing but an illustrious run of success since the day it began, you don’t need to think of anything else.

That’s precisely what some of our employees and prospective employees think when they came across CodeForce 360.

Position Overview

Provider Member Contact Center Representative English

Requirements : Time Zone : CST

Time Zone : CST

Hours : 6 positions will be 9 : 00 AM 5 : 30 PM

6 positions will be 8 : 30 AM 5 : 00 PM

Job Description :

• The Provider / Member Call Center Representative will provide expertise on insurance and healthcare over the phone.
• Responds to provider and member inquiries in a timely manner.
• Assist with insurance policy by obtaining client information, answering benefits inquiries and maintaining database.

Key Responsibilities :

Primary responsibilities of the Provider / Member Call Center Representative include servicing customer’s by determining requirements, answering inquiries, resolving problems, fulfilling callers request;

maintaining database. This includes accurate and timely documentation and follow up as needed.

• Participates productively as a member of a team.
• Accepts instruction and direction from leadership. Ability to manage tasks and assignments without detailed direction.
• Identifies, prioritizes and resolves some issues independently, and escalates more complex questions or issues appropriately.
• Informs clients by explaining procedures; answering questions; providing information.
• Complies with contract requirements, business unit rules and related and legal regulations.

Skills and Qualifications :

• Prior office or clerical experience.
• Ability to follow written policies and procedures.
• Good written and verbal communication skills, including professional telephone skills.
• Self-motivated, independent worker with strong time management skills.
• Ability to access and retrieve information using a PC and basic understanding of Microsoft Office products.

How to Apply

Job ID : JPC – 174314

For more information, please contact below :

Pallavi Singh

470-280-7279

[email protected]

Qualified individuals will be contacted for an interview.