Cochrane Dodge Jeep Ram Hiring for Service Advisor at Cochrane, AB Full Time

Cochrane Dodge is currently looking for a Service Advisor to join our team. The Ideal candidate will be hard working, personable individual to bring a positive attitude and valuable efforts to our service team. We are looking for someone to help build long lasting relationships and rapport with our customers as we grow. Service advising is a very social job, customer service and people-skills are extremely desirable assets for this position.

Why us?

Cochrane Dodge offers a competitive pay-plan based on performance and customer satisfaction, with further incentives for excellence when meeting position targets. We have a comprehensive benefits plan that is offered at 3 months employment along with a shop discount for your vehicle! We provide valuable work and reward diligence in the workplace; at Cochrane Dodge you have the opportunity to be a part of a team and contribute to our culture and success.

Job Duties:

· Communicate with customers over the phone to ensure their automotive needs are being met

· Greet customers with a friendly, welcoming experience as you check them in for their service appointments

· Demonstrate proficient organizational skills with customer documents in a busy environment

· Write customer appointments, estimates and work orders

· Update said documents as the customers needs change while the vehicle is in our care

· Build trust and rapport with our customers to provide necessary maintenance and repairs

· Demonstrate our core values with each interaction in your day-to-day duties

Environment:

· Fast paced with a need for time management

· Organization is the key to success

· Adaptive scenarios you must manage effectively

Certifications Required:

· Class 5 license valid in Alberta

· High school diploma or equivalent

· Prior advisor experience and PBS Systems knowledge is an asset but we are willing to train the right individual

Schedule:

· Monday-Friday day shifts with alternating Saturdays in the future with days in lieu provided

· Full time employment

· No remote work opportunities available

Pay Plan:

· Commission based on gross sold

· Bonuses for achievement of targets set

· Customer Experience rating bonus

Desirable traits:

· Honesty

· Hard working

· Personable

· Organized

· Calm

· Willingness to learn

· Ability to adapt

Job Types: Full-time, Permanent

Salary: Up to $90,000.00 per year

Benefits:

• Company events
• Dental care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Cochrane, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• service advisor: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: One location