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Customer Services & Support
Coast2Coast First Aid & Aquatics Inc. Hiring for Customer Service Representative at Thornhill, ON Full Time
Coast2Coast First Aid and Aquatics Inc is the leading provider of Safety Courses and supplies in Canada. Our programs include CPR/First Aid, Basic Life Support, and Professional Responder courses offered at over 17 locations.
We are looking to add Full Time Representatives to our already established CSR team! Our CSR agents are an important part of our team and take pride in the brand to deliver an exceptional customer experience.
Job Responsibilities:
- Inbound and outbound calls to quote prices, book courses, and place orders for products and services to ensure goals are met.
- Enter bookings and track the booking status.
- Answer customer questions on pricing, availability of training, and follow up on payments
- Navigate and update online tools and applications.
- Resolve customer issues within established guidelines and policies.
- Provide exceptional customer service.
- Stay up-to-date on all communications, processes, procedures.
- Maintain a high level of competitiveness and product knowledge.
What You Bring:
- Previous call center experience is an asset.
- Exceptional written and verbal communication skills.
- Ability to sell and build customer relationships over the telephone.
- Good attentive and active listening skills.
- Ability to multi-task by simultaneously; listening and thinking about solutions to offer customers while entering data.
- Effective and accurate decision-making skills.
- Ability to handle high volume calls
- Strong time management skills.
Who You Are:
- High energy and passion for helping people.
- Assertive with high level of confidence.
- Ability to overcome objections.
- Problem-solver with demonstrated critical thinking skills.
- Adaptive.
- Excels in fast-paced environments .
- Results-oriented.