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Software

CME Management Hiring for Ld Tech Operations Engineer Job at Belfast, Northern Ireland Full Time

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Description

The Ld. Tech Ops Engineer monitors all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units; remediates system & application issues in these environments; escalates in timely & efficient manner following guidelines developed within dept. to appropriate next level of support; accurately reports incidents to mgmt & records incidents & requests handled from both alerting tools or customers (internal or external).

Principal Accountabilities:

  • Coaches team members on incident acknowledgement, incident diagnosis and follow-up documentation. Coaches and teaches junior team members/peers to use recovery tools and process.
  • Continues to learn multiple application recovery tools used by TOCC and contributes to recovery procedures. Collaborates with support staff to enhance recovery procedures. Analyzes recovery procedures and improves response time to issues based on experience.
  • Ensures checklist associated with monitoring activation is executed properly. Utilizes incident management reports to detect trends or anomalies.
  • Implements improvements to platform-specific monitoring tools for improved monitoring and efficiencies. Identifies patterns, creates filters, and leverages monitoring tool to provide better detection capabilities.
  • Learns multiple application flows and general functionality by application. Becomes a subject matter expert within at least one major business application from end-to-end.
  • Moves into crisis management by creating virtual room using escalation tools and documented procedures. Participates in crisis line and relays technical or customer information. Looks for trends and monitors logs associated with crisis. Executes recovery commands based on crisis line needs.
  • Reviews multiple systems logs and analyzes for root cause to determine recovery. Understands trending of application incidents through analysis of execution times and patterns specific to application.

Skills & Software Requirements:
Unix/Linux competency, MS Office, HP Openview (or equivalent monitoring tool), ITSM (or equivalent incident reporting tool), UC4

CME Group: Where Futures Are Made

CME Group (www.cmegroup.com) is the world’s leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. With 2,500 employees located around the world, we’re small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

Job Overview