Cloud Services Hiring for Customer Support Specialist I – PART TIME at Ottawa, ON Full Time

Ottawa

• This will be a remote working position/work from home until further notice due to Covid 19)*

Job Type:
PART TIME (entry level)

Salary:
$15.00 /hr CAD

Location:
Ottawa, Ontario

• NOTE = This will be a remote working position/work from home until further notice due to Covid 19

Schedule:
Part Time (must be able to work 18 hours per week)

Weekdays/ evenings and weekends availability required

Shifts start as early as 7:00am and end as late as 11:00pm

COVID-19 precaution(s):
Remote video interview process

Remote work from home until further notice (no exact date in place)

Language:
English

NOTE: A pre-employment Criminal Background check and past Employment Verifications is required

Brief Description:
The agent is directly communicating with the fast growing amount of end-users per phone and e-mail and help them setup, solve any problems they may have and make a sale if they have a need for the service.

Prior experience in a call center or similar position is essential

Job Summary:
The successful candidate will play a key role in the growth of Ziff Davis. This role is uniquely positioned to create success rather than maintain the status quo. The Customer Service Specialist reports to the Customer Service Manager and is a key member of the support team.

This position will be responsible for dealing with the customers and potential customers of Ziff Davis. No Cold Calling.

The agent is directly communicating with the fast growing amount of end-users per phone and e-mail and help them setup, solve any problems they may have and make a sale if they have a need for the service. Prior experience in a call center or similar position is essential.

Job Duties:
Responsible for answering customers’ technical calls efficiently, accurately and in a professional manner using excellent customer service skills.

Responsible for contacting customers re customer service issues specifically with a view to retaining customers or checking for potential fraud

Assume responsibility for learning, in detail, about company products and using this knowledge to solve customers’ technical problems and seeing these through to completion.

Maintain client work schedule and service level requirements.

Identifies and records all customer calls and provides troubleshooting aids to assist colleagues in solving problems for the future.

Provides comprehensive quality feedback and suggestions on training needs, other improvements and quality shortcomings to their team supervisor.

Report accurately on calls inbound and outbound, record calls and call details on company systems

Other duties as assigned.

Job Requirements and Experience:
Minimum 1 year experience in Customer Support/Technical Support / Inbound Call Center (previous .com experience preferred)

Excellent communication skills (oral and written)

Superior technical and problem solving skills

PC proficiency; Knowledge of MS Word, Excel and Outlook

Experience resolving basic user related technical problems with directions given over the telephone

Ability to work both independently and as part of a team is a must

This is a remote/office-based position which may be performed anywhere in the United States except within Colorado.

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