Cloud 9 Inn Hiring for Front Desk Receptionist at Whitecourt, AB Full Time

FRONT DESK JOB DESCRIPTION

Herewith is outlined, your Role and Responsibilities as a Front Desk Agent and will report directly to the Front Desk Manager/Front Desk Trainor, additional Responsibilities include but are not limited to the following:

• Greet in a Friendly, Polite manner, Check-in and Settle Guest Accounts
• Familiarize Guests with the Facilities, Room Description and Building Structure.
• Respond to Guests Concerns and Follow up
• Respond to Telephone and email queries
• Process Reservations and Cancellation Requests
• Ability to handle Electronic and Cash transactions
• Ability to provide and negotiate with existing Daily/Weekly/Monthly Rates.
• Communicate with Housekeeping and Maintenance to Improve the Guest Experience
• Follow Procedures and Service Standards
• Adhere to Company Values and Safety Policies
• Assist with Preparing Breakfast, Cleaning of common areas
• Assist with Folding Laundries, Packing of Condiments and alike.
• Other duties as assigned.

Job Types: Full-time, Permanent

Salary: $15.00-$16.00 per hour

Additional pay:

• Overtime pay

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Whitecourt, AB: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)